Thycotic
thycotic.com ↗In their words
“Thycotic recognized for industry-leading customer service with a Net Promoter Score of 34 (14% above industry average) and customer renewal rate over 90%.”
“Thycotic reported a Net Promoter Score of 34, which is 14 percent above the industry average, amid record growth.”
“Thycotic achieved a Net Promoter Score of 34 from customers, 14% above industry average in Q1 2020.”
Disclosed NPS over time
Every Net Promoter Score Thycotic has published, by date.
NPS disclosures (5)
Thycotic recognized for industry-leading customer service with a Net Promoter Score of 34 (14% above industry average) and customer renewal rate over 90%.
Thycotic reported a Net Promoter Score of 34, which is 14 percent above the industry average, amid record growth.
Thycotic achieved a Net Promoter Score of 34 from customers, 14% above industry average in Q1 2020.
Thycotic reported a Net Promoter Score of 39, which is 26% higher than industry benchmark.
Thycotic reported 52% year-over-year sales growth and a Net Promoter Score of 55 in Q1 2018.
Retention disclosures (1)
Thycotic introduces a Customer Community Engagement Platform to increase customer satisfaction and retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.