SentinelOne, Inc.
sentinelone.com ↗In their words
“Our dollar-based net retention rate for these customers was 109%, driven by these large organizations continuing to adopt the broader platform”
“For the full year, we achieved a dollar based net retention rate of 110%”
“Our dollar based net retention rate remained north of 150% as our existing customer base continues to deploy additional platform technologies”
Disclosed NPS over time
Every Net Promoter Score SentinelOne, Inc. has published, by date.
NPS disclosures (2)
…achieve a net promoter score (NPS) of 70
Finally delighting our customers, I'm especially proud that our net promoter score, or NPS, has risen every single quarter in the past year.
Retention disclosures (28)
SentinelOne reports expanding net revenue retention rates as the company achieves upmarket customer growth.
SentinelOne's dollar-based net revenue retention for customers with over $100K ARR declined from 115% in fiscal 2024 to 109% in fiscal 2026.
SentinelOne demonstrated expanding net revenue retention gains driven by multiproduct adoption and AI offerings, fueling land-and-expand strategy across product lines.
SentinelOne Q2 FY2027: net revenue retention for customers spending $100k+ ARR expanded sequentially for the third consecutive quarter.
Net revenue retention ($100K+ ARR customers): 109% (Q4 2026) — “our dollar-based net retention rate for these customers was 109%, driven by these large organizations continuing to adopt the broader platform”
Gross revenue retention ($100K+ ARR customers): 96% (Q4 2026) — “For customers with $100,000 or more in ARR, our gross retention rate was 96% in Q4”
Net revenue retention: 110% (FY2025 (Jan 31, 2025)) — “dollar-based net retention rate of 110% as of January 31, 2025”
Net revenue retention: 110% (FY2025) — “for the full year, we achieved a dollar based net retention rate of 110%”
Net revenue retention: 114% (FY2024 (Jan 31, 2024)) — “The success of our land-and-expand strategy is evidenced by our dollar-based net retention rate of 114% as of January 31, 2024.”
Net revenue retention: 115% (Q4 FY2024) — “Dollar-based net retention rate (NRR) was approximately 115%”
Net revenue retention: 150% (Q3 2024) — “Our dollar based net retention rate remained north of 150% as our existing customer base continues to deploy additional platform technologies”
Net revenue retention: 115% (Q2 FY2024) — “Dollar-based net revenue retention rate (NRR) exceeded 115%.”
Net revenue retention: 120% (Q2 2024) — “Our NRR on an organic basis would have been 120%. So it's still at the expectations that we've set forth”
Net revenue retention: 128% (Q1 FY2024 (Apr 30, 2023)) — “Our NRR was 128% as of April 30, 2023, driven by existing customers primarily from expansion of the number of endpoints and purchases of additional modules”
Net revenue retention: 125% (Q1 FY2024) — “Dollar-based net revenue retention rate (NRR) remained above 125%.”
Net revenue retention: 132% (FY2023 (Jan 31, 2023)) — “Our dollar-based net retention rate was 132% as of January 31, 2023, driven by existing customers primarily from expansion of the number of endpoints and purchases of additional modules.”
Net revenue retention: 130% (Q4 FY2023) — “Dollar-based net revenue retention rate remained above 130%.”
Net revenue retention: 134% (October 31, 2022) — “Dollar-based net revenue retention rate was 134%.”
Net revenue retention: 137% (July 31, 2022) — “Dollar-based net revenue retention rate was a record 137%.”
Net revenue retention: 131% (Q1 2022) — “Dollar-based net revenue retention rate was a record 131%.”
Net revenue retention: 129% (January 31, 2022) — “Dollar-based net revenue retention rate was 129% as of January 31, 2022.”
Net revenue retention: 130% (Q3 FY2022 (October 31, 2021)) — “Dollar-based net revenue retention rate reached a new high of 130%.”
Net revenue retention: 125% (Q2 FY2022 (July 31, 2021)) — “Dollar-based net revenue retention rate reached a new high and exceeded 125%.”
Net revenue retention: 129% (Q2 FY2022) — “Our dollar-based net revenue retention rate reached a new high and exceeded 125%. We also achieved a record high net retention rate (NRR) of 129%.”
Gross revenue retention: 97% (Q2 2022) — “One, our 97% gross retention rate, which means our customers are happy and staying with us.”
Net revenue retention: 124% (April 30, 2021) — “As of April 30, 2021, our GRR was 97% and our NRR was 124%”
Gross revenue retention: 97% (April 30, 2021) — “As of April 30, 2021, our GRR was 97% and our NRR was 124%”
SentinelOne captured 134% net customer retention rate as customers upsell into more platform components.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.