Mimecast Ltd
mimecast.com ↗In their words
“Customer retention rate has been consistently greater than 90% for fiscal years 2021 and 2020”
“Mimecast's Cloud Archive product received a +96 Net Promoter Score in SoftwareReviews' 2021 Champion awards.”
“For the trailing twelve-month period ended December 31, 2020, our customer retention rate has been consistently greater than 90%”
NPS disclosures (1)
Mimecast's Cloud Archive product received a +96 Net Promoter Score in SoftwareReviews' 2021 Champion awards.
Retention disclosures (23)
Retention rate: 90% (FY2021) — “customer retention rate has been consistently greater than 90% for fiscal years 2021 and 2020”
Net revenue retention: 108% (Q4 2021) — “Net revenue retention rate 108 % as of December 31, 2021”
Net revenue retention: 106% (Q3 2021) — “Net revenue retention rate 106 % as of September 30, 2021”
Net revenue retention: 105% (Q2 2021) — “Net revenue retention rate 105 % as of June 30, 2021”
Retention rate: 90% (trailing twelve-month period ended December 31, 2020) — “For the trailing twelve-month period ended December 31, 2020, our customer retention rate has been consistently greater than 90%”
Net revenue retention: 104% (Q3 2021) — “Net Revenue retention rate of 104%.”
Net revenue retention: 105% (Q3 2020) — “Revenue retention rate 105% and 110% for three months ended September 30, 2020 and 2019”
Net revenue retention: 106% (Q2 2020) — “Revenue retention rate 106% and 111% for three months ended June 30, 2020 and 2019”
Retention rate: 90% (nine-month period ended December 31, 2019) — “our customer retention rate has been consistently greater than 90%”
Net revenue retention: 109% (Q4 2019) — “Revenue retention rate 109%”
Mimecast reported strong customer retention and sales of additional services driving Q1 2020 revenue growth.
Mimecast reported a 97% customer retention rate, demonstrating strong revenue growth through existing business and upselling.
Net revenue retention: 111% (FY2019 (ended March 31, 2019)) — “revenue retention rate of 111%, 110% and 111% for the fiscal years ended March … and 2017, respectively”
Mimecast reported record customer retention in Q3 2019, driven by strong execution and adoption of expanded product offerings.
Retention rate: 90% (Q4 2018) — “our customer retention rate has been consistently greater than 90%”
Net revenue retention: 110% (Q4 2018) — “Revenue retention rate 110 % 111 % ... driven by our customer renewals and upsells.”
Retention rate: 90% (FY2018) — “For each of the fiscal years ended March … and 2016, our customer retention rate has been consistently greater than 90%”
Net revenue retention: 110% (FY2018) — “revenue retention rate of 110% and 111% for the fiscal years ended March 31, 2018 and 2017”
Net revenue retention: 111% (FY2017) — “Revenue retention rate (4) 111 % ... We calculate our revenue retention rate by annualizing revenue on a constant currency basis...We include add-on, or upsell, revenue from additional employees and services purchased by existing customers.”
Retention rate: 90% (fiscal years ended March … — “For each of the fiscal years ended March … and 2014, our customer retention rate has been consistently greater than 90%”
Net revenue retention: 109% (fiscal year ended March 31, 2016) — “we have achieved a revenue retention rate of 109% for the fiscal year ended March 31, 2016”
Retention rate: 90% (FY2013, FY2014, FY2015) — “For each of the fiscal years ended March … and 2015, our customer retention rate has been consistently greater than 90%”
Net revenue retention: 107% (FY2015) — “Revenue retention rate( … ... We calculate our revenue retention rate by annualizing revenue on a constant currency basis... We include add-on, or upsell, revenue”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.