OneSpan
onespan.com ↗In their words
“GRR for security business was in the kind of 86-ish percent”
“Digital Agreements was in the 93-ish percent”
“88% for cybersecurity—so higher than it had been in quite a while”
NPS disclosures (1)
I take pride in the fact that we consistently have the highest customer satisfaction ratings and Net Promoter Scores in our market. Knowing that the culture and the DNA of these two companies is very similar in that we focus on the customer, has me…
Retention disclosures (32)
Net revenue retention: 103% (Q2 2026) — “We reported NRR of 103% at June 30, 2026 as compared to 101% at June 30, 2025.”
Gross revenue retention (Security): 86% (Q2 2026) — “GRR for security business was in the kind of 86-ish percent”
Gross revenue retention (Digital Agreements): 93% (Q2 2026) — “Digital Agreements was in the 93-ish percent”
Onespan reported Q1 net retention rate of 105% and first quarter revenue of $65.9 million, benefiting from customer expansion contracts.
Net revenue retention: 105% (Q1 2026) — “We reported NRR of 105% at March 31, 2026 as compared to 107% at March 31, 2025.”
Gross revenue retention (Cybersecurity): 88% (Q1 2026) — “88% for cybersecurity—so higher than it had been in quite a while”
Gross revenue retention (Digital Agreements): 94% (Q1 2026) — “94% for our digital agreements business”
Gross revenue retention: 90% (Q1 2026) — “our gross revenue retention reached 90% for the company as a whole”
Net revenue retention: 104% (FY2025) — “We reported NRR of 104% and 106% at December 31, 2025 and 2024, respectively.”
Gross revenue retention (Digital Agreements): 90% (2025) — “our gross retention rate in our DA business improved by over 4% in 2025, compared to 2024, and is now over 90%”
Net revenue retention: 103% (Q3 2025) — “We reported NRR of 103% at September 30, 2025 as compared to 106% at September 30, 2024.”
Net revenue retention (Security): 101% (Q3 2025) — “our NRR in security in Q3, I think, was 101% or it will be about 101% for the year”
Net revenue retention: 101% (Q2 2025) — “We reported NRR of 101% at June 30, 2025 as compared to 112% at June 30, 2024.”
Net revenue retention: 107% (Q1 2025) — “We reported NRR of 107% at both March 31, 2025 and 2024.”
Net revenue retention: 106% (December 31, 2024) — “We reported NRR of 106% and 110% at December 31, 2024 and 2023, respectively.”
Net revenue retention: 106% (Q3 2024) — “We reported NRR of 106% and 108% at September 30, 2024 and 2023, respectively”
Net revenue retention: 112% (Q2 2024) — “We reported NRR of 112% and 106% at June 30, 2024 and 2023, respectively”
Net revenue retention: 107% (Q1 2024) — “We reported NRR of 107% and 108% at March 31, 2024 and 2023, respectively”
Net revenue retention: 110% (Dec 31, 2023) — “NRR of 110% at December 31, 2023 and 107% at December 31, 2022”
Net revenue retention: 106% (Q2 2023) — “We reported NRR of 106% and 116% at June 30, 2023 and 2022, respectively”
Net revenue retention: 108% (Q1 2023) — “We reported NRR of 108% and 115% at March 31, 2023 and 2022, respectively”
Net revenue retention: 107% (FY2022) — “We reported NRR of 107% and 115% at December 31, 2022 and 2021, respectively.”
Net revenue retention: 109% (Q3 2022) — “dollar base, next expansion rate, 109%, down seven points from 116%. last quarter”
Net revenue retention: 115% (Q4 2021) — “DBNE or dollar-based net expansion rate, which we define as the year-over-year growth in ARR from existing customers was 115% in the fourth quarter”
Net revenue retention: 115% (Q3 2021) — “Dollar-based net expansion rate or DBNE which we define as the year-over-year growth within ARR from existing customers, was 115% in the third quarter”
Net revenue retention: 116% (Q2 2021) — “Our dollar-based net expansion rate, which we define as the year-over-year growth in ARR from existing customers, was 116% in the second quarter”
Net revenue retention: 120% (Q1 2021) — “~120% Dollar - Based Net Expansion Rate”
Net revenue retention: 119% (Q1 2021) — “Our dollar based net expansion rate, which we define as the year-over-year growth in ARR from existing customers, was 119% in the first quarter”
OneSpan Sign Virtual Room features improve customer retention through real-time assistance.
Net revenue retention: 120% (Q4 2020) — “Our dollar-based net expansion rate, which we define as the year-over-year growth in ARR from existing customers was 120% in the fourth quarter”
Net revenue retention: 120% (Q3 2020) — “dollar-based net expansion rate 4 of 120%”
Retention rate (banking): 99% — “We have a customer retention rate of over 99% for our banking business.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.