Rapid7
rapid7.com ↗In their words
“Net revenue retention came in at about 103%”
“On the ORR, we declined a little bit from 106% to 105%”
“Our overall if you think about the moral rate sort of really being composite, sort of two quarter thing, is one of them is the retention rate of how well we retain dollars of all of our customers”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (22)
Rapid7, Inc. (NASDAQ:RPD) focused on increasing average revenue per customer and improving customer retention rates.
Rapid7 announces 2024 Partner of the Year Award winners including Best Customer Retention Partner, Cyber Watch Systems.
Net revenue retention: 103% (Q3 2020) — “net revenue retention came in at about 103%”
Net revenue retention: 105% (Q2 2020) — “On the ORR, we declined a little bit from 106% to 105%”
Net revenue retention: 106% (Q1 2020) — “In Q1, it was 106%”
Net revenue retention: 108% (Q4 2019) — “our overall if you think about the moral rate sort of really being composite, sort of two quarter thing, is one of them is the retention rate of how well we retain dollars of all of our customers”
Retention rate: 116% (Q2 2019) — “Our overall renewal rate was 116% in Q2, 2019”
Retention rate: 90% (Q4 2018) — “Our expiring renewal rate remained at a high of 90% in the fourth quarter”
Retention rate: 120% (Q4 2018) — “our renewal rate was 120%”
Retention rate: 90% (Q3 2018) — “expiring revenue renewal rate improved to 90% in the third quarter”
Retention rate: 89% (Q2 2018) — “our expiring revenue renewal rate was 89% in the second quarter”
Retention rate: 120% (Q1 2018) — “this quarter, we achieved a strong renewal rate of 120%, as our existing customers continue to return to Rapid7”
Retention rate: 122% (Q4 2017) — “Our renewal rate increased to 122% in Q4, driven by our strong up-sells and cross-sells”
Gross revenue retention: 89% (Q4 2017) — “our expiring renewal rate, which measures the renewal of the prior year's revenue run rate, was 89% in the fourth quarter”
Retention rate: 119% (Q2 2017) — “Our renewal rate was 119% in our expiring renewal rate, which measures the renewal of the prior-year's revenue run rate was 88% in the second quarter”
Gross revenue retention: 88% (Q1 2017) — “our expiring revenue renewal rate which measures the renewal of the prior year's revenue run rate was 88% in the first quarter”
Retention rate: 120% (Q4 2016) — “our renewal rate was 120% in the fourth quarter”
Gross revenue retention: 89% (Q4 2016) — “Our expiring revenue renewal rate which measures the renewal of the prior year's revenue run rate increased to 89% in the fourth quarter”
Retention rate: 121% (Q3 2016) — “we're having success not only with bringing on new customers, but also with continued customer expansion as seen in our strong renewal rate of 121% for Q3”
Retention rate: 126% (Q2 2016) — “our strong renewal rate, which increased to 126% in Q2 compared to 115% in the year ago period”
Net revenue retention: 126% (Q1 2016) — “renewal rate, which increased to 126% in Q1 compared to 112% a year ago”
Gross revenue retention: 89% (Q1 2016) — “expiring revenue renewal rate increased to 89% versus 85% in Q1, 2015”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.