SecureWorks Corp
secureworks.com ↗In their words
“Net revenue retention rate 92%”
“Net revenue retention rate 94%”
“Net revenue retention rate 75 % ... [for fiscal 2023]”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (17)
Net revenue retention: 88% (FY2024) — “Net revenue retention rate … ”
Net revenue retention (subscription-based customers): 92% (Q4 2023) — “Net revenue retention rate 92%”
Net revenue retention (subscription-based customers): 94% (Q3 2023) — “Net revenue retention rate 94%”
Net revenue retention: 97% (as of May 5, 2023) — “Net revenue retention rate 97% as of May 5, 2023 and 94% as of April 29, 2022”
Net revenue retention: 75% (FY2023) — “Net revenue retention rate 75 % ... [for fiscal 2023]”
Net revenue retention: 83% (Q3 FY2023) — “Net revenue retention rate 83 %”
Net revenue retention: 90% (Q2 FY2023) — “Net revenue retention rate 90 %”
Net revenue retention: 94% (April 29, 2022) — “Net revenue retention rate 94% [vs 98% prior year]”
Net revenue retention: 86% (FY2022) — “Net revenue retention rate … [for fiscal years ended Jan 28, 2022; Jan 29, 2021; Jan 31, 2020]”
Net revenue retention: 91% (FY2021 (9 months ended October 29, 2021)) — “Net revenue retention rate 91 % 95 %”
Net revenue retention: 95% (H1 2021 (6 months ended July 30, 2021)) — “Net revenue retention rate 95 % 96 %”
Net revenue retention: 98% (FY2021 (as of April 30, 2021)) — “Net revenue retention rate 98 % 98 %”
Net revenue retention: 88% (FY2021) — “Net revenue retention rate 88 %”
Net revenue retention (subscription-based customers): 95% (Q3 FY2020 (Oct 30, 2020)) — “Net revenue retention rate 95% [Oct 30, 2020] vs 99% [Nov 1, 2019]”
Secureworks experienced customer retention issues in early 2019 that have since been addressed.
Goldman Sachs analyst downgrades SecureWorks citing inconsistent revenue growth, lack of profitability, and a decline in customer retention rates.
SecureWorks reported its revenue retention rate dropped in 2019, raising concerns about customer commitment.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.