FireEye
fireeye.com ↗In their words
“FireEye added 354 new logo customers, up 19% year over year, while maintaining a customer retention rate of roughly 90%.”
“FireEye maintained a customer retention rate of roughly 90% while adding 243 new logo customers this quarter.”
“- A Net Promoter Score of 54 , compared to an average score of 35 for the software industry. - Integration of Rapid7 UserInsight into the FireEye Threat Analytics Platform (TAP) , adding user and account analysis to TAP’s hosted incident response…”
NPS disclosures (1)
…- A Net Promoter Score of 54 , compared to an average score of 35 for the software industry. - Integration of Rapid7 UserInsight into the FireEye Threat Analytics Platform (TAP) , adding user and account analysis to TAP’s hosted incident response…
Retention disclosures (2)
FireEye added 354 new logo customers, up 19% year over year, while maintaining a customer retention rate of roughly 90%.
FireEye maintained a customer retention rate of roughly 90% while adding 243 new logo customers this quarter.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.