Sontiq
In their words
“Sontiq reports Net Promoter Score of 79, significantly above its industry average of 20–30.”
“Sontiq named Customer Service Department of the Year with NPS over 70 and CSAT of 9.4/10.”
“Sontiq's Net Promoter Score exemplifies its customer service excellence, winning a 2020 Stevie Award.”
Disclosed NPS over time
Every Net Promoter Score Sontiq has published, by date.
NPS disclosures (3)
Sontiq reports Net Promoter Score of 79, significantly above its industry average of 20–30.
Sontiq's Net Promoter Score exemplifies its customer service excellence, winning a 2020 Stevie Award.
Sontiq named Customer Service Department of the Year with NPS over 70 and CSAT of 9.4/10.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.