BackBox
backbox.com ↗In their words
“BackBox posted a Net Promoter Score of 79, significantly higher than the category average, and was named a G2 Leader and High Performer.”
“BackBox earned SC Award for Best Customer Service with industry-leading NPS of 93 and perfect CSAT score of 5.”
“BackBox achieves a Net Promoter Score of 85, recognized as world-class by Bain & Company and as a Strong Performer in Gartner research.”
Disclosed NPS over time
Every Net Promoter Score BackBox has published, by date.
NPS disclosures (4)
BackBox posted a Net Promoter Score of 79, significantly higher than the category average, and was named a G2 Leader and High Performer.
BackBox earned SC Award for Best Customer Service with industry-leading NPS of 93 and perfect CSAT score of 5.
BackBox achieves a Net Promoter Score of 85, recognized as world-class by Bain & Company and as a Strong Performer in Gartner research.
BackBox celebrated record growth and innovation in 2023 with a top-notch Net Promoter Score of 87 and robust net retention rate.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.