Palo Alto Networks
paloaltonetworks.com ↗In their words
“Reflected in our 120% net retention and single-digit churn rates amongst this cohort”
“Best-in-class net retention rate amongst platformized customers, which stands at 119%”
“Our net retention rate amongst platform customers was an impressive 120% to nearly 0 churn”
NPS disclosures (3)
We will leverage our large cyber-secured dataset and telemetry to provide a more intuitive and natural language-driven experience within our products, which will improve NPS and drive efficiency benefits for our customers.
…refresh side is the – refresh for us has been strong in the past through our cohorts, which was great and kind of get a sense of that when you think about our renewal rates, our NPS scores, all these other externality that point to customers really…
We just did another quarter of 2,000 net new customers, increasing the lifetime value as well, Very, very high customer sat scores and Net Promoter Scores as well.
Retention disclosures (14)
TD Cowen highlights 120% net revenue retention among Palo Alto Networks' platformized customers.
Palo Alto Networks' platformized customers achieved net revenue retention above 120%, driving next-gen security ARR to $9.1B with five consecutive earnings beats.
Palo Alto Networks reported net revenue retention exceeding 120% for its platformized cohort in Q4 FY 2027.
Palo Alto Networks benefits from platformization deals with solid growth and strong net revenue retention, per BofA analyst.
Palo Alto Networks achieved net revenue retention of 120% with single-digit churn due to multi-product deployment.
Palo Alto Networks reports 120% net revenue retention rate for platform customers with 24% YoY RPO growth.
Palo Alto Networks locks in 70,000 customers with high switching costs, delivering 119% net retention.
Net revenue retention (platformized cohort): 120% (Q3 2026) — “reflected in our 120% net retention and single-digit churn rates amongst this cohort”
Net revenue retention (platformized customers): 119% (Q2 2026) — “best-in-class net retention rate amongst platformized customers, which stands at 119%”
Net revenue retention (platform customers): 120% (Q4 2025) — “our net retention rate amongst platform customers was an impressive 120% to nearly 0 churn”
Retention rate (support): 100% (Q2 2018) — “renewal rates for support are approximately 100%”
Retention rate (SaaS subscription business): 90% (Q2 2018) — “Renewal rates for our SaaS subscription business are strong at more than 90%”
Retention rate (support): 100% (Q2 2017) — “we enjoy approximately 100% renewal rates on support”
Retention rate (SaaS subscription): 90% (Q2 2017) — “subscription renewal rates are greater than 90%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.