ForeScout Technologies
In their words
“Our net-recurring revenue retention rate on support and maintenance contracts as of September 30, 2018 and December 31, 2017 were 120% and 126% , respectively.”
“Our net-recurring revenue retention rate on support and maintenance contracts as of June 30, 2018 and December 31, 2017 were 125% and 126% , respectively.”
“Our net-recurring revenue retention rate on support and maintenance contracts as of March 31, 2018 and December 31, 2017 were 127% and 126% , respectively.”
Disclosed NPS over time
Every Net Promoter Score ForeScout Technologies has published, by date.
NPS disclosures (10)
85.92% Total Expense ($M)* … $359.3 105.4% Sat Scores (3) : NPS 5 % => … => … => … Product Satisfaction => … => … => … Weighted…
99.5% Total Expense ($M)* … $297.6 105.8% Sat Scores (3) : NPS 5 % => … => … => … Product Satisfaction => … => … => … Weighted…
ForeScout Technologies tracks product quality through Net Promoter Score in the high 70s to ensure customer success.
28 To fund the bonus pool for the applicable performance period, we had to achieve specified company goals at a minimum of 85% for each of revenue, operating margin, and our net promoter score (“NPS”).
To fund the bonus pool for the applicable performance period, we had to achieve specified company goals at a minimum of 85% for each of revenue, operating margin, and our net promoter score, or NPS.
…other than the CEO and senior vice presidents, the bonus pool will be funded for the performance period when the Company achieves a minimum of 80% for each of revenue, operating margin, and net promoter score, or NPS, related company performance goals.
To fund the bonus pool for the applicable performance period, we had to achieve specified company goals at a minimum of 85% for each of bookings, expenses, and our net promoter score, or NPS.
To fund the bonus pool for the applicable performance period, we had to achieve specified company goals at a minimum of 85% for each of bookings, expenses, and our net promoter score, or NPS.
To fund the bonus pool for the applicable performance period, we had to achieve specified company goals at a minimum of 85% for each of bookings, expenses, and our net promoter score, or NPS.
To fund the bonus pool for the performance period, the Company must achieve a minimum of 85% for each of bookings, expenses, and net promoter score, or NPS, related company performance goals.
Retention disclosures (13)
Net revenue retention (subscription and annualized subscription license revenue): 110% (June 30, 2020) — “Our net-recurring revenue retention rate as of June 30, 2020 and December 31, 2019 were 110% and 122%, respectively”
Net revenue retention (subscription and annualized subscription license revenue): 121% (March 31, 2020) — “Our net-recurring revenue retention rate as of March 31, 2020 and December 31, 2019 were 121% and 122%, respectively”
Net revenue retention: 122% (Dec 31, 2019) — “Our net-recurring revenue retention rate as of December … and 2017 were 122%, 117%, and 126%, respectively.”
Net revenue retention (subscription revenue and subscription license revenue): 119% (Q3 2019 (Sep 30, 2019)) — “Our net-recurring revenue retention rate as of September 30, 2019 and December 31, 2018 were 119% and 117%, respectively.”
Net revenue retention (subscription revenue and subscription license revenue): 121% (Q2 2019 (Jun 30, 2019)) — “Our net-recurring revenue retention rate as of June 30, 2019 and December 31, 2018 were 121% and 117%, respectively.”
Net revenue retention (subscription revenue): 111% (Q1 2019 (Mar 31, 2019)) — “Our net-recurring revenue retention rate on subscription revenue as of March 31, 2019 and December 31, 2018 were 111% and 117%, respectively.”
Net revenue retention (support and maintenance contracts): 117% (FY2018) — “net-recurring revenue retention rate on support and maintenance contracts as of December … and 2016 were 117%, 126%, and 127%, respectively”
Net revenue retention (support and maintenance contracts): 120% (Q3 2018) — “Our net-recurring revenue retention rate on support and maintenance contracts as of September 30, 2018 and December 31, 2017 were 120% and 126% , respectively.”
Net revenue retention (support and maintenance contracts): 125% (Q2 2018) — “Our net-recurring revenue retention rate on support and maintenance contracts as of June 30, 2018 and December 31, 2017 were 125% and 126% , respectively.”
Net revenue retention (support and maintenance contracts): 127% (Q1 2018) — “Our net-recurring revenue retention rate on support and maintenance contracts as of March 31, 2018 and December 31, 2017 were 127% and 126% , respectively.”
Net revenue retention (support and maintenance contracts): 126% (FY2017) — “net-recurring revenue retention rate on support and maintenance contracts as of December … and 2017 were 116%, 127%, and 126%, respectively”
Net revenue retention (support and maintenance contracts): 123% (Q3 2017) — “Our net-recurring revenue retention rate on support and maintenance contracts as of September 30, 2017, December 31, 2016, and December 31, 2015 were 123% , 127% , and 116% , respectively.”
Net revenue retention (support and maintenance contracts): 128% (June 30, 2017) — “Our net-recurring revenue retention rate on support and maintenance contracts as of December 31, 2014, December 31, 2015, December 31, 2016, and June 30, 2017 were 120%, 116%, 127%, and 128%, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.