AppRiver
In their words
“AppRiver maintains a 93-percent year-over-year customer retention rate, reflecting the company's dedication to client support.”
“AppRiver earned an NPS of 75.2 and won its fourth consecutive Stevie Award for customer service.”
NPS disclosures (1)
AppRiver earned an NPS of 75.2 and won its fourth consecutive Stevie Award for customer service.
Retention disclosures (1)
AppRiver maintains a 93-percent year-over-year customer retention rate, reflecting the company's dedication to client support.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.