Absolute Software
absolute.com ↗In their words
“And there’s no better evidence of our innovation success than seeing our record high NPS scores of 60+. I am also so proud of our resilient Absolute employees for the amazing contributions and dedication they bring every day – and this past year has…”
“Absolute acquired NetMotion, which supports over 3,000 organizations with a Net Promoter Score of 91.”
“NetMotion, to be acquired by Absolute Software, has a Net Promoter Score of 91 supporting over 3,000 organizations.”
Disclosed NPS over time
Every Net Promoter Score Absolute Software has published, by date.
NPS disclosures (9)
And there’s no better evidence of our innovation success than seeing our record high NPS scores of 60+. I am also so proud of our resilient Absolute employees for the amazing contributions and dedication they bring every day – and this past year has…
Absolute acquired NetMotion, which supports over 3,000 organizations with a Net Promoter Score of 91.
NetMotion, to be acquired by Absolute Software, has a Net Promoter Score of 91 supporting over 3,000 organizations.
NetMotion, a secure remote access pioneer, achieved a top one percent Net Promoter Score of 91 and maintains longstanding partnerships with major international transport and logistics companies.
NetMotion consistently receives a Net Promoter Score of 91, significantly exceeding industry NPS averages.
NetMotion Software consistently receives an impressive customer satisfaction Net Promoter Score of 91, significantly exceeding NPS averages in its sector.
NetMotion Software consistently receives a customer satisfaction Net Promoter Score of 91, significantly exceeding industry averages.
NetMotion consistently receives a customer satisfaction Net Promoter Score of 91, significantly exceeding industry averages.
NetMotion Wireless achieved a Net Promoter Score of 91, far exceeding technology (59) and telecom (21) industry averages.
Retention disclosures (12)
Net revenue retention: 105% (Q3 F2023) — “Net Dollar Retention (2) was 105% for Q3 F2023, a decrease from 107% for Q3 F2022”
Net revenue retention: 107% (Q2 F2023) — “Net Dollar Retention (2) was 107% for Q2 F2023, consistent with Q2 F2022”
Net revenue retention: 108% (Q4 F2022) — “Net Dollar Retention was 108% for Q4 F2022, an increase from 106% for Q4 F2021.”
Net revenue retention: 107% (Q2 F2022) — “Net Dollar Retention was 107% in Q2 F2022, compared to 109% in Q2 F2021.”
Net revenue retention: 106% (Q4 F2021) — “Net Dollar Retention was 106% in Q4 F2021, compared to 104% in Q4 F2020. Used to determine components of executive compensation.”
Net revenue retention: 110% (Q3 F2021) — “Net Dollar Retention from existing customers was 110% in Q3 F2021, compared with 101% in Q3 F2020”
Net revenue retention (NetMotion): 115% (LTM through March 31, 2021) — “NetMotion presents a compelling financial profile of 115+% Net Dollar Retention and approximately $55 million in ARR”
Net revenue retention: 109% (Q2 F2021) — “Net Dollar Retention from existing customers was 109% in Q2 F2021, compared to 100% in Q2 F2020”
Absolute reported fiscal 2020 results with ARR metrics providing insight into customer retention and expansion functions.
Absolute reported 100% net ACV retention from existing customers in Q3 fiscal 2020.
Absolute reported net ACV (Annual Contract Value) retention of 101% from existing customers in Q2 fiscal 2019.
Absolute reports Net ACV Retention of 101% from existing customers in Q1 Fiscal 2019.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.