Fortinet, Inc.
fortinet.com ↗In their words
“Our customer retention rate continues to be above 90%”
“Our renewal rates, which are tracked by appliances, not customers, remain in the mid-70% range”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Retention rate: 90% (Q1 2016) — “Our customer retention rate continues to be above 90%”
Retention rate: 75% (Q1 2016) — “Our renewal rates, which are tracked by appliances, not customers, remain in the mid-70% range”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.