Expel
In their words
“Expel reported an industry-leading NPS of 75 and a 20-minute mean-time-to-remediate on critical alerts.”
“Expel announced an NPS of 75, describing it as a notably high score on an unforgiving scale.”
Disclosed NPS over time
Every Net Promoter Score Expel has published, by date.
NPS disclosures (3)
Expel reported an industry-leading NPS of 75 and a 20-minute mean-time-to-remediate on critical alerts.
Expel announced an NPS of 75, describing it as a notably high score on an unforgiving scale.
Security provider Expel, which raised $140.3M to become a unicorn, achieved an 80+ Net Promoter Score.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.