Verticals / Telecom & media / TV, streaming & entertainment
TV, streaming & entertainment
95
Companies
with a public disclosure
15
Gave a number
a disclosed NPS
23
Median latest NPS
last 3 years
6
Silent
known companies, nothing published
Lighthouse companies
Netflix
TV, streaming & entertainment · netflix.com
23NPS · 2025
Churn 0.1% · 2019
“Netflix leads the Belgian streaming market with the highest net promoter score at +23 in Q1.”
Latest: telecompaper.com
M
Max
TV, streaming & entertainment · wbd.com
7NPS · 2025
Retention 90% · 2021
“Max's Net Promoter Score stands at just 7 points, less than half the streaming category average of 16 points.”
Latest: viainfo.net
LI
LiveOne, Inc.
TV, streaming & entertainment · liveone.com
55NPS · 2025
Churn 5% · 2019
“Excellent Net Promoter Score (NPS) of 55, and ranked as the “Editor’s Choice” multiple times by PC Magazine, including 2025 “Best for Curated Channels” .”
Latest: SEC 8-K filing
LS
Lucky Strike Entertainment Corporation
TV, streaming & entertainment
79NPS · 2026
“But that investment in labor increased service labor for our guests, and our increased hospitality training is working because we have now seen for fourteen straight mont…”
Latest: Earnings call, Q2 2026
HBO Max
TV, streaming & entertainment · hbomax.com
12NPS · 2026
“HBO Max achieved significant gains in customer satisfaction with Net Promoter Score doubling quarter-on-quarter to 12 points, overtaking Stan.”
Latest: content-technology.com
Roku
TV, streaming & entertainment · roku.com
71NPS · 2020
“Roku's Net Promoter Score is 71, compared to industry average for Consumer Brands/Entertainment.”
Latest: cmcmarkets.com
DISH Network CORP
TV, streaming & entertainment · dish.com
95NPS · 2023
Churn 1.29% · 2025
“DISH's Net Promoter Score hit 95% according to customer satisfaction measurement.”
Latest: fastcompany.com
IL
ICE London
TV, streaming & entertainment
52NPS · 2019
“ICE London post-show research achieved a Net Promoter Score of +51.8, placing it among elite business events.”
Latest: casino-review.co
IE
IMG Enterprises Inc.
TV, streaming & entertainment · imgenterprises.com
61NPS · 2017
“IMG Enterprises Inc. reported a Net Promoter Score of 61, based on twice-yearly customer surveys.”
Latest: bizjournals.com
B
BNN
TV, streaming & entertainment
86NPS · 2021
“BNN received a Net Promoter Score of 86, more than three times the industry benchmark.”
Latest: cpapracticeadvisor.com
More companies
Number of entries in brackets.
Directv Group Inc141Sirius XM Holdings Inc.91Dish DBS Corp55Tivo Inc46Vivendi Universal43Banzai International, Inc.31Outbrain Inc.22EchoStar Corporation20Taboola.com Ltd.17XM Satellite Radio Holdings Inc15British Sky Broadcasting Group PLC13Bilibili Inc.12Spotify Technology S.A.11Echostar DBS Corp10Grupo Televisa S.A.10Muzak LLC9Anghami Inc7Audible Inc7Cineverse7Genius Sports Limited7CuriosityStream6Liberty Media Corporation6fuboTV Inc.6Foxtel5Gaia, Inc.4Videocon d2h Ltd4World Wrestling Entertainment, Inc.4Zhihu Inc.4Disney3WorldSpace, Inc3Zedge, Inc.3BritBox2Discovery2E.W. Scripps Company (The)2Fox2Neulion, Inc.2Nvni Group Ltd2Paramount Skydance2Sinclair, Inc.2Synamedia2Teads S.A.2Urban One, Inc.2AMC Networks1Audacy1CPhI1Cablevision SA1Caiway1Columbus (stadium platform)1Cumulus Media1DAZN1DStv1Dish TV1Funnybone Animation1Gitex1Globo1Homebuilding & Renovating Show1Hotstar1JCK1Jonas Event Technology1LSports1Liberty Sirius XM Holdings Inc.1MBC GROUP1Microdrama1NHK Cosmomedia America1NRL1Playboy, Inc.1Quebecor Media Inc1Record TV1SKY Network Television Limited1Sky Brasil1Sling TV1The BRIT Awards1Time Out1TopStar1Townsquare Media, Inc.1Tubi1ViacomCBS1Village Roadshow1Zee1Zee Entertainment Enterprises1hoichoi1iHeart1iQIYI, Inc.1
Silent
Companies we know of in tv, streaming & entertainment that have published nothing on NPS or retention.
CC
Movie Theatre Chain
GN
Broadcasting Network
IC
Entertainment Technology
LE
Entertainment Company
MM
Audio & Music Services
T
Broadcasting
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.