NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Telecom & media  /  Cablevision SA

Cablevision SA

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Latest disclosed NPS
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NPS entries
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35.3%
Churn
28 Jan 2003
2003
Years covered
1 entries in all

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Retention disclosures (1)

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28 Jan 2003
Churn35.3%

Churn: 35.3% (9M 2002, annualized) — “The annualized churn rate increased from 29.4% in the nine-month period ended September 30, 2001 to 35.3% in the same period of 2002.”

— Cablevision SA · SEC 6-K report · filed 28 Jan 2003 · NI-08BD4B0
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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.