Foxtel
foxtel.com.au ↗In their words
“Foxtel uses audience data platform to improve customer retention rates.”
“Foxtel has implemented an aggressive customer retention strategy offering free iQ4 upgrades and movie pack promotions to subscribers.”
“Foxtel is implementing a customer-retention strategy for its IQ4 set-top box.”
NPS disclosures (1)
Fox League wins channel of the year at ASTRA Awards, with subscribers rating the channel with a high net promoter score.
Retention disclosures (4)
Foxtel uses audience data platform to improve customer retention rates.
Foxtel has implemented an aggressive customer retention strategy offering free iQ4 upgrades and movie pack promotions to subscribers.
Foxtel is implementing a customer-retention strategy for its IQ4 set-top box.
Foxtel uses data analytics to examine and improve customer retention strategies.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.