Disney
disneyplus.com ↗In their words
“Disney+ reduces churn and improves retention through paid sharing enforcement and platform bundling initiatives.”
“Disney is considering a membership programme with discounts and perks to improve client retention through data-driven recommendations.”
“Disney appoints new SVP of lifecycle engineering to lead customer retention across its streaming brands.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Disney+ reduces churn and improves retention through paid sharing enforcement and platform bundling initiatives.
Disney is considering a membership programme with discounts and perks to improve client retention through data-driven recommendations.
Disney appoints new SVP of lifecycle engineering to lead customer retention across its streaming brands.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.