Grupo Televisa S.A.
televisa.com ↗In their words
“Monthly churn rate remained below our historical average of 2% for the fifth consecutive quarter”
“Monthly churn rate below our historical averages of 2% for the third consecutive quarter”
“Monthly churn rate in line with our historical average of 2% per month, which we view as solid”
NPS disclosures (5)
So NPS is a key element of our business, but also making sure that we do that at the least possible cost is always part of the discussion. So from our day-to-day operations, like you're referring to, we see opportunities for improvement in many areas of…
Given our strong brand, the highest net promoter score in the market, solid technological architecture, and the second largest customer base in Mexico is well positioned to play a leading role.
Our Net Promoter Score reached its highest level since 2018, and on broadband and pay-TV, the Net Satisfaction Score placed us at the top of our com-petitors for the first time.
Our net promoter score reached its highest levels in 2018 and on broadband and pay TV, the net satisfaction score place us at the top of our competitors for the first time.
Our Net Promoter Score, our net satisfaction score have improved in the last quarters and we continue to consistently remain at the top in the Netflix Speed Index.
Retention disclosures (5)
Churn (Cable broadband): 2% (Q2 2026, monthly) — “monthly churn rate remained below our historical average of 2% for the fifth consecutive quarter”
Churn (Cable): 2% (Q4 2025, monthly) — “monthly churn rate below our historical averages of 2% for the third consecutive quarter”
Churn (Cable): 2% (Q4 2024, monthly) — “monthly churn rate in line with our historical average of 2% per month, which we view as solid”
Churn (Cable): 5% (Q1 2024) — “we continued to execute our strategy to focus on value customers rather than volume, while improving customer retention and satisfaction. This contributed to achieving a sequential reduction in churn of around 5%.”
Churn (Sky DTH prepaid): 15% (Q1 2023) — “we're starting to see a fast decline in a quarter-to-quarter churn in prepaid, in particular, in the US from this quarter to next quarter, then we'll use a minimum of 15%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.