WorldSpace, Inc
In their words
“About 65% of the three-month promotional subscribers and about 72% of the one-year subscribers have, as of July 31, renewed their subscriptions”
“About 65% of the three-month promotional subscribers and about 72% of the one-year subscribers have, as of July 31, renewed their subscriptions”
“Over 31,000 subscribers churned out during the first half of this year, yielding a year-to-date churn rate of about 64% per annum”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate (one-year subscribers): 72% (Q2 2006) — “about 65% of the three-month promotional subscribers and about 72% of the one-year subscribers have, as of July 31, renewed their subscriptions”
Retention rate (three-month promotional subscribers): 65% (Q2 2006) — “about 65% of the three-month promotional subscribers and about 72% of the one-year subscribers have, as of July 31, renewed their subscriptions”
Churn: 64% (H1 2006 annualized) — “over 31,000 subscribers churned out during the first half of this year, yielding a year-to-date churn rate of about 64% per annum”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.