fuboTV Inc.
fubo.tv ↗In their words
“We continue to achieve better churn with a 105 basis point improvement year-over-year.”
“And for the full year, churn improved over 200 basis points over the prior year.”
“In fact, churn improved 56 basis points year-over-year in the fourth quarter.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Churn: 49% (Q1 2022) — “reduction in churn for the 14th consecutive quarter, improvement of 49 basis points year-over-year in Q1”
Churn: 78% (Q3 2021) — “78 basis points of churn improvement...year-over-year”
Churn: 105% (Q1 2021 YoY) — “We continue to achieve better churn with a 105 basis point improvement year-over-year.”
Churn: 200% (FY2020 YoY) — “And for the full year, churn improved over 200 basis points over the prior year.”
Churn: 56% (Q4 2020 YoY) — “In fact, churn improved 56 basis points year-over-year in the fourth quarter.”
…fuboTV appoints SVP of customer experience to lead customer retention and engagement initiatives.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.