NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Telecom & media  /  E.W. Scripps Company (The)

E.W. Scripps Company (The)

scripps.com ↗
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Latest disclosed NPS
no score published
0
NPS entries
0 with a number
75%
Retention
6 Aug 2021
1%
Churn
26 Feb 2021

In their words

“Historically, we would have over 75% retention rate from when they expire”
— Brian Lawlor, E.W. Scripps Company (The) · Earnings call, Q2 2021 · 6 Aug 2021 · NI-924F9EA
“In our latest reporting period Q3, we saw just about 1% subscriber churn from the prior quarter”
— Jason Combs, Executive, Finance, E.W. Scripps Company (The) · Earnings call, Q4 2020 · 26 Feb 2021 · NI-E9E17E7

NPS disclosures (0)

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Retention disclosures (2)

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6 Aug 2021
Retention75%

Retention rate (local advertiser accounts): 75% — “historically, we would have over 75% retention rate from when they expire”

— Brian Lawlor, E.W. Scripps Company (The) · Earnings call, Q2 2021 · 6 Aug 2021 · NI-924F9EA
Earnings call, Q2 2021 ↗
26 Feb 2021
Churn1%

Churn (retransmission subscribers): 1% (Q3 2020) — “In our latest reporting period Q3, we saw just about 1% subscriber churn from the prior quarter”

— Jason Combs, Executive, Finance, E.W. Scripps Company (The) · Earnings call, Q4 2020 · 26 Feb 2021 · NI-E9E17E7
Earnings call, Q4 2020 ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.