Echostar DBS Corp
In their words
“Our percentage monthly subscriber churn for the three months ended September 30, 2008 was 2.02%, compared to 1.94% for the same period in 2007.”
“Our percentage monthly subscriber churn for the three months ended June 30, 2008 was 1.87%, compared to 1.68% for the same period in 2007.”
“Our percentage monthly subscriber churn for the three months ended March 31, 2008 was 1.68%, compared to 1.46% for the same period in 2007.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (10)
Churn: 2.02% (Q3 2008 (three months ended September 30, 2008)) — “Our percentage monthly subscriber churn for the three months ended September 30, 2008 was 2.02%, compared to 1.94% for the same period in 2007.”
Churn (DISH Network subscribers): 1.87% (Q2 2008) — “Our percentage monthly subscriber churn for the three months ended June 30, 2008 was 1.87%, compared to 1.68% for the same period in 2007.”
Churn (DISH Network subscribers): 1.68% (Q1 2008) — “Our percentage monthly subscriber churn for the three months ended March 31, 2008 was 1.68%, compared to 1.46% for the same period in 2007.”
Churn (DISH Network subscribers): 1.7% (FY2007) — “Our percentage monthly subscriber churn for the year ended December 31, 2007 was 1.70% compared to 1.64% for the same period in 2006.”
Churn (DISH Network): 1.7% (9M 2007) — “percentage monthly subscriber churn for the nine months ended September 30, 2007 was 1.70%, compared to 1.68%”
Churn (DISH Network): 1.94% (Q3 2007) — “percentage monthly subscriber churn for the three months ended September 30, 2007 was 1.94%, compared to 1.76%”
Churn (DISH Network): 1.57% (6M 2007) — “percentage monthly subscriber churn for the six months ended June 30, 2007 was 1.57%, compared to 1.64%”
Churn (DISH Network): 1.68% (Q2 2007) — “Average monthly subscriber churn rate 1.68% compared to 1.70% prior year”
Churn (DISH Network subscribers): 1.46% (Q1 2007 (three months ended March 31, 2007)) — “Average monthly subscriber churn rate 1.46% compared to 1.57% [prior year]”
Churn: 1.76% (Q3 2006) — “Subscriber churn rate 1.76 % compared to 1.86 % for the same period in 2005”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.