NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Telecom & media  /  Urban One, Inc.

Urban One, Inc.

urbanone.com ↗
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Latest disclosed NPS
no score published
0
NPS entries
0 with a number
9.5%
Churn
27 Mar 2025
2024–25
Years covered
2 entries in all

In their words

“Full year subscriber churn was minus 9.5%”
— Peter Thompson, Chief Financial Officer, Urban One, Inc. · Earnings call, Q4 2024 · 27 Mar 2025 · NI-01C9C16
“Churn is trending at about 11% per annum”
— Peter Thompson, CFO, Urban One, Inc. · Earnings call, Q3 2024 · 12 Nov 2024 · NI-383A75B

NPS disclosures (0)

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Retention disclosures (2)

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27 Mar 2025
Churn9.5%

Churn (TV One cable subscribers): 9.5% (FY 2024) — “Full year subscriber churn was minus 9.5%”

— Peter Thompson, Chief Financial Officer, Urban One, Inc. · Earnings call, Q4 2024 · 27 Mar 2025 · NI-01C9C16
Earnings call, Q4 2024 ↗
12 Nov 2024
Churn11%

Churn (TV One cable subscribers): 11% (Q3 2024 (annualized)) — “Churn is trending at about 11% per annum”

— Peter Thompson, CFO, Urban One, Inc. · Earnings call, Q3 2024 · 12 Nov 2024 · NI-383A75B
Earnings call, Q3 2024 ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.