XM Satellite Radio Holdings Inc
In their words
“Average self-pay monthly churn (1) 1.9 % 2.1 %”
“Average self-pay monthly churn (1) 1.8 % 2.0 %”
“Maintained our churn rate at approximately 1.8 percent for the third consecutive quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (15)
Churn (self-pay): 1.9% (6M 2010) — “Average self-pay monthly churn … ”
Churn (self-pay): 1.8% (Q2 2010) — “Average self-pay monthly churn … ”
Churn: 1.67% (Q2 2008 (ended June 30, 2008), monthly) — “Second quarter 2008 churn improved to 1.67 percent, compared to second quarter 2007 churn of 1.84 percent”
Churn (XM total subscribers): 1.77% (Q1 2008 (monthly)) — “First quarter 2008 churn was 1.77 percent, compared to first quarter 2007 churn of 1.78 percent”
Churn: 1.75% (FY2007) — “Monthly Churn Rate (6) 1.75 %”
Churn: 1.72% (Q4 2007) — “Monthly Churn Rate … ”
Churn (self-paying Aftermarket, OEM & Other): 1.69% (Q3 2007) — “Churn Rate … ”
Churn (Aftermarket, OEM & Other self-paying): 1.84% (Q2 2007) — “Churn Rate (4) 1.84% ... The churn rate increased to 1.84% from 1.83%”
Churn (self-paying Aftermarket, OEM & Other): 1.78% (Q1 2007) — “Churn Rate … ”
Churn: 1.78% (Q1 2007) — “maintained our churn rate at approximately 1.8 percent for the third consecutive quarter”
Churn: 1.77% (FY2006) — “Churn Rate (4) 1.77 %”
Churn (XM self-paying Aftermarket, OEM & Other subscribers): 1.79% (FY2006) — “Churn Rate (6) 1.79 %”
Churn (self-paying Aftermarket, OEM & Other Subscribers): 1.82% (Q3 2006) — “Churn Rate … ”
Churn: 1.83% (Q2 2006) — “Churn Rate 1.83 % compared to 1.42% for the same period during 2005”
Churn (Aftermarket, OEM & Other Subscribers): 1.83% (Q2 2006) — “Churn Rate (6) 1.83 %”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.