NPS Intelligence (beta)

Churn: 9.9% (2006) — “Our churn rate has been approximately 9.9% for 2006 and 2005. We define our churn rate as the percentage of monthly recurring revenue cancelled as a percentage of our recurring revenue base at the beginning of the applicable year.”

Churn (Music and other business services): 10.7% (FY2002) — “The growth in music and other business services revenue is due to an increase in new client locations, offset by a 10.7% churn rate. In response to higher than historical cancellation rates during 2001, the Company implemented programs at the local and national level to minimize churn. These efforts have been successful and we were able to reduce the cancellation rate 1.1% in 2002, down from 11.8% in 2001.”

Churn: 10.7% (2002) — “offset by a 10.7% churn rate...reduce the churn rate 1.1% in 2002, down from 11.8% in 2001”

Churn: 10.7% (2002) — “offset by a 10.7% churn rate...reduce the churn rate 1.1% in 2002, down from 11.8% in 2001”

Churn: 9.9% (six months ended June 30, 2002) — “annualized churn rate during the six months ended June 30 of 2002 to 9.9% from 12.4% during the first six months of 2001”

Churn: 10.4% (twelve months ended June 30, 2002) — “10.4% churn rate during the twelve months ended June 30, 2002”

Churn: 9.9% (H1 2002, annualized) — “our efforts on reducing our client churn rate have contributed to a reduction in our annualized churn rate during the six months ended June 30 of 2002 to 9.9% from 12.4% during the first six months of 2001.”

Churn: 10% (Q1 2002, annualized) — “our efforts on reducing our client churn rate have contributed to a reduction in our annualized churn rate during the first quarter of 2002 to 10.0% from 12.7% in the first quarter of 2001.”

Churn: 10% (Q1 2002, annualized) — “our efforts on reducing our client churn rate have contributed to a reduction in our annualized churn rate during the first quarter of 2002 to 10.0% from 12.7% in the first quarter of 2001.”