EchoStar Corporation
echostar.com ↗In their words
“For the quarter, churn was 1.29%, a reduction of roughly 11 basis points from Q2 of 2024”
“Churn of 2.69%, an improvement of 24 basis points year-over-year”
“7.2% improvement in churn year-over-year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (20)
Churn (International): 3.81% (2025) — “Int'l -Churn (%) 3.81%”
Churn (North America): 3.31% (2025) — “NA -Churn (%) 3.31%”
Churn (International): 3.54% (2026) — “Int'l -Churn (%) 3.81% 3.54%”
Churn (North America): 3.43% (2026) — “NA -Churn (%) 3.31% 3.43%”
EchoStar Gray Media deal supports customer retention for pay-TV business.
Churn (DISH TV Pay-TV): 1.29% (Q2 2025) — “For the quarter, churn was 1.29%, a reduction of roughly 11 basis points from Q2 of 2024”
Churn (Boost Mobile): 2.69% (Q2 2025) — “churn of 2.69%, an improvement of 24 basis points year-over-year”
Churn (DISH TV): 1.36% (Q1 2025) — “DISH TV churn was 1.36% compared to 1.53%, a reduction of 11% for the same period of 2024”
Churn (Boost Mobile wireless): 7.2% (Q1 2025) — “7.2% improvement in churn year-over-year”
Churn (Boost Mobile wireless): 28% (FY2024) — “28% improvement in churn year-over-year”
Churn (DISH TV): 1.46% (FY2024) — “2024 churn at 1.46%, a 23 basis point improvement versus last year”
Churn (Boost Mobile): 29% (Q3 2024) — “We have seen a 29% improvement in churn in the third quarter on a year-over-year basis”
Churn (Boost Mobile): 2.93% (Q2 2024) — “churn numbers, 2.93% in Q2 compared to 4.54% during the same period last year, a reduction of 35.5%”
Churn (Wireless): 4.46% (year ended December 31, 2022) — “Our Wireless churn rate for the year ended December 31, 2022 was 4.46% compared to 4.58% for the same period in 2021”
Retention rate: 93% (Q1 2021) — “renewed a significant portion of our business at a 93% renewal rate”
Churn (North American consumer): 20% (since Gen 5 launch (2017)) — “since we launched our gen 5 services in the U.S. last year we increased ARPU by 16% and decreased churn by 20%”
Churn (DISH Network subscribers): 1.94% (Q3 2007 (three months ended September 30, 2007)) — “Our percentage monthly subscriber churn for the three months ended September 30, 2007 was 1.94%, compared to 1.76% for the same period in 2006”
Churn (DISH Network subscribers): 1.68% (Q2 2007 (six months ended June 30, 2007)) — “Average monthly subscriber churn rate 1.68% compared to 1.70% [prior year]”
Churn (DISH Network): 1.46% (Q1 2007) — “Average monthly subscriber churn rate … % (7.0 )”
Churn: 1.76% (Q3 2006) — “Subscriber churn rate 1.76 % compared to 1.86 % for the same period in 2005”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.