Verticals / Technology / Cloud & infrastructure
Cloud & infrastructure
127
Companies
with a public disclosure
51
Gave a number
a disclosed NPS
83
Median latest NPS
last 3 years
5
Silent
known companies, nothing published
Lighthouse companies
Nutanix
Cloud & infrastructure · nutanix.com
90NPS · 2025
NRR 106% · 2026GRR 90% · 2023Retention 96% · 2021Churn 5.1% · 2021
“Our investment here to complement our world class customer support (with a net promoter score of >90 for many years) and professional services, is helping our customers g…”
Latest: SEC proxy statement
GH
GDS Holdings Ltd
Cloud & infrastructure · gds-services.com
92NPS · 2026
Retention 95% · 2016Churn 0.9% · 2026
“The survey collected feedback from 306 business users. The average client satisfaction score was 9.647 out of 10.”
Latest: SEC 20-F annual report
C
Cloudastructure
Cloud & infrastructure · cloudastructure.com
100NPS · 2026
Retention 99% · 2026
“Key customer metrics included: · 100% Customer Satisfaction Score · Net Promoter Score (NPS) 100+ · Approximately 99% customer retention The Company’s performance and inn…”
Latest: SEC 8-K filing
Snowflake
Cloud & infrastructure · snowflake.com
72NPS · 2024
NRR 126% · 2026
“Snowflake earned a Net Promoter Score of 72 in 2022, significantly outperforming competing cloud vendors averaging 21.”
Latest: finance.yahoo.com
DigitalOcean Holdings, Inc.
Cloud & infrastructure · digitalocean.com
71NPS · 2022
NRR 102% · 2026GRR 86% · 2021Churn 0% · 2026
“Industry-leading NPS score of 71”
Latest: investors.digitalocean.com
Harmonic
Cloud & infrastructure · harmonicinc.com
87NPS · 2026
“Harmonic reported a Net Promoter Score of 87 in Q2, signalling robust broadband market momentum.”
Latest: tipranks.com
Rackspace Technology, Inc.
Cloud & infrastructure · rackspace.com
38NPS · 2024
NRR 101% · 2021
“This has resulted in compelling metrics for us, including an average NPS of 50 for the three-month period ended December 31, 2020, indicative of the quality of our custom…”
Latest: SEC 8-K filing
I
Intermedia
Cloud & infrastructure
83NPS · 2023
NRR 130% · 2023Churn 1.2% · 2021
“For the twelve months ended December 31, 2022, the average monthly NPS for our onboarding and technical support was 83. We use our NPS results to anticipate and provide m…”
Latest: SEC S-1 IPO prospectus
RingCentral, Inc.
Cloud & infrastructure · ringcentral.com
5NPS · 2024
NRR 100% · 2026Churn 5% · 2021
“Exit monthly recurring subscriptions for 2023 was $2.3 billion, (ii) our unlevered adjusted free cash flow margin for 2023 was 14.8%, (iii) our net promoter score for the…”
Latest: SEC proxy statement
Liquid Web
Cloud & infrastructure · liquidweb.com
67NPS · 2021
“Liquid Web reported a 2019 Net Promoter Score of 67 in partnership and threat management announcements.”
Latest: prnewswire.com
Fastly, Inc.
Cloud & infrastructure · fastly.com
83NPS · 2020
NRR 117% · 2026GRR 98.7% · 2026Retention 98.7% · 2026Churn 1% · 2025
“Fastly announces Net Promoter Score of 83, described as industry-leading and emblematic of customer trust.”
Latest: securityboulevard.com
More companies
Number of entries in brackets.
Backblaze84Tucows Inc.6221Vianet Group, Inc.59Agora49Bentley Systems38Rackspace32Cloopen Group Holding Ltd28Carbonite Inc23Switch, Inc.18Limelight Networks, Inc.16HashiCorp, Inc.13Endurance International Group Holdings, Inc.12NTL Triangle LLC12Kingsoft Cloud Holdings Ltd9NS19NetApp, Inc.9Datto Holding Corp.8Dropbox8Data Storage Corporation7ExaGrid7Globix Corp7Panzura7Akamai Technologies, Inc.5Terremark Worldwide Inc.5VMware5BlueCat4Center Holdings Inc.4InterXion Holding N.V.4Quantum4Qumulo4Mulesoft, Inc3RagingWire3Scality3StorPool Storage3Webscale3iXsystems3Apptio Inc2Axway Software2Clumio2DigiPlex2Hivelocity2Nlyte2OVHcloud2Peak 102Telx Group, Inc.2UKFast2VergeIO211:11 Systems1A2 Hosting1Algolia1Apisero1Ascent Cloud1Ascenty1Axcient/eFolder1BMIT Technologies1BigScoots1Bluelock1Burst1CloudCall1CloudKeeper1CloudMoyo1ColoHouse1Conapto1CoreStack1CtrlS1DataBank1Densify1EMC CORP1EvoSwitch1Flexential1GOMEZ INC1HAProxy1Hammerspace1Hitachi Data Systems1Holafly1INAP1INetU1Ingram Micro Cloud1Internap Network Services Corp1Internet Sciences Inc.1Interserver1Involta1Kollective1Kuwaitnet1Macquarie Cloud Services1Mission Cloud Services1Nebius1Netcall1Newfold Digital1Ondas Inc.1Opus Interactive1PENSARE ACQUISITION Corp1Pagely1Platform91Plume1Qiniu Ltd.1Qwords1RapidScale1SAVVIS, Inc.1Servers.com by Nexcess1SkyTerra Technologies1Skystra Cloud1Soluna1StorageCraft1Tizeti1TwentyThree1UKCloud1Verne Global1Verve Cloud, Inc.1Webanywhere1Worldstream1Yandex N.V.1Yesim1cloudPWR1nClouds1
Silent
Companies we know of in cloud & infrastructure that have published nothing on NPS or retention.
CH
Network Infrastructure
H8
Bitcoin Mining
N
Cloud Hosting
P
Software & Virtualization
RP
Bitcoin Mining
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.