Data Storage Corporation
In their words
“94% renewal rate that I'm going to say is an estimate, they just continue to stay”
“Not only is our renewal rate excellent at over 90%, our clients continue to add and expand their services with us”
“It's around 92%. I'm giving an estimate, I want to give exact numbers, but 92% on the client revenue side and 94% on the actual client side”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Retention rate: 94% (Q3 2024) — “94% renewal rate that I'm going to say is an estimate, they just continue to stay”
Retention rate (CloudFirst): 90% (Q3 2024) — “Not only is our renewal rate excellent at over 90%, our clients continue to add and expand their services with us”
Churn: 8% (Q3 2024) — “it's around 92%. I'm giving an estimate, I want to give exact numbers, but 92% on the client revenue side and 94% on the actual client side”
Retention rate: 90% (Q2 2024) — “renewal rate of over 90% and have this going on for 15-20 years until technology changes”
Retention rate: 94% (Q1 2023) — “average contract term is about 29 months, and we have maintained an impressive 94% renewal rate”
Retention rate: 94% (Q4 2021) — “Our contract renewal rate is 94%, which further validates the quality of our services and customer loyalty”
Retention rate: 94% (Q2 2021) — “I believe the renewal rate is over 94% on our term subscription agreements.”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.