Terremark Worldwide Inc.
In their words
“We experienced no revenue churn in our federal customer base, which we believe is a reflection of the value of our integrated technology solutions”
“Average quarterly revenue churn rate for the past four quarters has been approximately 2%”
“Our average quarterly 3 revenue churn rate for the past four quarters has been less than 2%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Churn (federal): 0% (FY2010) — “we experienced no revenue churn in our federal customer base, which we believe is a reflection of the value of our integrated technology solutions”
Churn: 2% (Q4 2009 (quarterly average)) — “average quarterly revenue churn rate for the past four quarters has been approximately 2%”
Churn: 2% (Q1-Q4 2009 (four quarters)) — “our average quarterly 3 revenue churn rate for the past four quarters has been less than 2%”
Churn (federal customer base): 0% (year ended March 31, 2009) — “we experienced no revenue churn in our federal customer base”
Churn (overall revenue): 2% (past four quarters (as of March 31, 2009)) — “our average quarterly revenue churn rate for the past four quarters has been less than 2%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.