NS1
ns1.com ↗In their words
“NS1's Managed DNS has a Net Promoter Score of 78 and ranks as a top solution among software-as-a-service companies.”
“NS1 maintained a 95% customer retention rate and reported a Net Promoter Score of 78 in Q1 2021.”
“NS1 closed 2020 with record bookings, maintained 96% customer retention rate while adding 190 new customers.”
Disclosed NPS over time
Every Net Promoter Score NS1 has published, by date.
NPS disclosures (4)
NS1's Managed DNS has a Net Promoter Score of 78 and ranks as a top solution among software-as-a-service companies.
NS1 closed Q2 2021 with a Net Promoter Score of 78.
NS1 achieved 96% customer retention rate and closed 2019 with a Net Promoter Score announcement.
NS1 closed Q3 2019 with a Net Promoter Score of 59 and maintained a 96% customer retention rate.
Retention disclosures (5)
NS1 maintained a 95% customer retention rate and reported a Net Promoter Score of 78 in Q1 2021.
NS1 closed 2020 with record bookings, maintained 96% customer retention rate while adding 190 new customers.
NS1 reports adding more than 50 enterprise customers in Q3 while maintaining a 96% customer retention rate.
NS1 maintains 95% customer retention rate while adding nearly 100 enterprise customers in Q2 2020.
NS1 announced nearly double revenue in 2018 with 95 percent enterprise customer retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.