NTL Triangle LLC
In their words
“% Churn 16.0 % ... Churn is the number of customers not continuing with any of the company's products expressed as a percentage of the total number of customers.”
“The average churn rate for the same period excluding involuntary disconnects would have been 17.7% on an annualized basis.”
“The average churn rate for the quarter ending December 31, 2001 was 21.3% on an annualized basis.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (12)
Churn (NTL Triangle): 13.1% (FY2003) — “Annualized Churn( … ”
Churn (NTL Ireland): 14% (9M 2003) — “Annualized Churn … ”
Churn: 11.8% (Q2 2003) — “Annualized Churn 11.8 % 15.7 % [comparing Q2 2003 to Q2 2002]”
Churn: 12.6% (Q1 2003) — “Churn 12.6 % 16.7 % for quarters ended March 31, 2003 and December 31, 2002”
Churn: 15.9% (Q4 2002) — “NTL's churn rate declined from 21.3% in the fourth quarter of 2001 to 15.9% in the fourth quarter of 2002”
Churn: 16.7% — “Churn 16.7 %”
Churn (Cablelink): 9.6% (September 30, 2002) — “% Churn 16.0 % 9.6 %”
Churn (UK Franchises): 16% (September 30, 2002) — “% Churn 16.0 % ... Churn is the number of customers not continuing with any of the company's products expressed as a percentage of the total number of customers.”
Churn: 17.7% (Q4 2001) — “The average churn rate for the same period excluding involuntary disconnects would have been 17.7% on an annualized basis.”
Churn: 21.3% (Q4 2001) — “The average churn rate for the quarter ending December 31, 2001 was 21.3% on an annualized basis.”
Churn (NTL UK excluding involuntary disconnects): 17.7% (Q4 2001) — “Our average churn rate for the same period excluding involuntary disconnects would have been 17.7% on an annualized basis.”
Churn (NTL UK): 21.3% (Q4 2001) — “Our average churn rate for the quarter ending December 31, 2001 was 21.3% on an annualized basis.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.