VMware
vmware.com ↗In their words
“VMware achieved highest Net Promoter Score of 51 among 60+ tech vendors in research study.”
“• Increased customer net promoter score (“ NPS ”) and in-quarter renewal rates due to strong sales engagement. • Executed business plans with Dell on strategic joint solutions Zane Rowe •”
“VMware selects Renewtrak for global customer retention and growth program, managing loyalty of over 500,000 customers.”
NPS disclosures (3)
…• Increased customer net promoter score (“ NPS ”) and in-quarter renewal rates due to strong sales engagement. • Executed business plans with Dell on strategic joint solutions Zane Rowe •
VMware ranked #1 in Net Promoter Score among all Tech Companies by Temkin Research.
VMware achieved highest Net Promoter Score of 51 among 60+ tech vendors in research study.
Retention disclosures (2)
VMware selects Renewtrak for global customer retention and growth program, managing loyalty of over 500,000 customers.
CloudHealth by VMware revamps channel partner program with three tiers based on customer retention and other metrics.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.