Carbonite Inc
carbonite.com ↗In their words
“Renewal rate (3) 80 % ... We define renewal rate for a period as the percentage of customers who renew annual or multi-year subscriptions that expire during the period presented.”
“Annual retention rate (2) 83 % ... We define annual retention rate as the percentage of customers on the last day of the prior year who remain customers on the last day of the current year.”
“Annual retention rate 82% for the nine months ended September 30, 2014”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (23)
Retention rate: 83% (Q3 2016) — “Renewal rate 83 % (three months ended September 30, 2016)”
Retention rate: 86% (Q2 2016) — “Annual retention rate 86 % (three months ended June 30, 2016)”
Retention rate: 85% (Q1 2016) — “Annual retention rate 85 % (three months ended March 31, 2016)”
Retention rate: 82% (FY2015) — “Renewal rate 82% for the year ended December 31, 2015”
Retention rate: 84% (FY2015) — “Annual retention rate 84% as of December 31, 2015”
Retention rate: 80% (FY2014) — “Renewal rate (3) 80 % ... We define renewal rate for a period as the percentage of customers who renew annual or multi-year subscriptions that expire during the period presented.”
Retention rate: 83% (FY2014) — “Annual retention rate (2) 83 % ... We define annual retention rate as the percentage of customers on the last day of the prior year who remain customers on the last day of the current year.”
Retention rate: 82% (9M 2014) — “Annual retention rate 82% for the nine months ended September 30, 2014”
Retention rate: 83% (6M ended June 30, 2014) — “Annual retention rate 83% for the six months ended June 30, 2014”
Retention rate: 80% (FY2013) — “Renewal rate 80 % for a period as the percentage of customers who renew subscriptions”
Retention rate: 84% (FY2013) — “Annual retention rate 84 % as of December 31, 2013”
Retention rate: 79% (Q3 2013) — “Renewal rate … ... percentage of customers who renew annual or multi-year subscriptions that expire during the period presented.”
Retention rate: 81% (Q2 2013) — “Renewal rate … ... percentage of customers who renew annual or multi-year subscriptions that expire during the period presented.”
Retention rate: 85% (Q1 2013) — “Annual retention rate 85 % 81 % ... percentage of customers on the last day of the comparable quarter in the prior year who remain customers on the last day of the current quarter.”
Retention rate: 82% (FY2012) — “Renewal rate … ”
Retention rate: 84% (FY2012) — “Annual retention rate … ”
Retention rate: 84% (Q3 2012) — “Annual retention rate 84 % for the three months ended September 30, 2012”
Retention rate: 81% (Q1 2012) — “Annual retention rate 81 % for the three months ended March 31, 2012”
Retention rate: 82% (FY2011) — “Annual retention rate … N/A”
Retention rate: 81% (Q3 2011) — “Annual retention rate 81 % [for three months ended September 30, 2011]”
Retention rate: 82% (H1 2011) — “Renewal rate … ”
Retention rate: 83% (H1 2011) — “Annual retention rate … Bookings (6) $ 14,069 $ 32,857 $ 54,141 $ 24,235 $ 37,246”
Retention rate: 96.5% (Q1 2011) — “We have developed a highly predictable subscription revenue model, with a consistent 96%-97% quarterly customer retention rate, and a scalable infrastructure to support our growth.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.