Bentley Systems
bentley.com ↗In their words
“Constant currency account retention rate remained at 99%”
“Our Virtuosity renewal rates have at about 80%”
“Recurring revenue retention rate of 107%”
NPS disclosures (1)
To measure, we used two metrics, Net Promotor Score (“NPS”) and Customer Effort Score (“CES”), both based on survey results. Targets were set based on year-over-year improvement in NPS and maintaining a strong CES rating.
Retention disclosures (37)
Bentley Systems reports net revenue retention of approximately 109% and gross revenue retention of 99%.
Bentley Systems delivers 109% net revenue retention, supporting strong valuation multiple and cash flow generation.
Bentley Systems reports net revenue retention rate of 109% in Q2 2026, underscoring stability and growth in existing accounts.
Bentley Systems reported a retention rate of 109% in Q2 2026, consistent with the prior year period.
Bentley Systems reported last-twelve-month net dollar retention of 109%, modestly below 110% a year earlier.
Bentley Systems reported a Net Revenue Retention Rate of 109% in Q1, in line with the previous quarter.
Bentley Systems reported a 109% net revenue retention rate in Q1 2026, in line with the previous quarter.
Net revenue retention: 109% (FY2025) — “Recurring revenues dollar-based net retention rate … ”
Retention rate: 99% (FY2025) — “Account retention rate … ”
Net revenue retention: 109% (LTM Q2 2025) — “Last twelve-month recurring revenues dollar-based net retention rate (2) was 109% as of June 30, 2025, compared to 108% as of June 30, 2024”
Retention rate: 99% (Q1 2025) — “Account retention rate 99 % 99 % ... Account retention rate is a key business metric that we believe is useful in evaluating the long‑term value of our account relationships...”
Retention rate: 99% (Q4 2024) — “constant currency account retention rate remained at 99%”
Net revenue retention: 110% (December 31, 2024) — “Last twelve-month recurring revenues dollar-based net retention rate was 110% as of December 31, 2024, compared to 109%”
Net revenue retention: 108% (Q1 2024) — “Last twelve-month recurring revenues dollar-based net retention rate (2) was 108% as of March 31, 2024, compared to 110% as of March 31, 2023...”
Retention rate: 99% (Q1 2024) — “Account retention rate 99 % 98 % ... Account retention rate is a key business metric that we believe is useful in evaluating the long‑term value of our account relationships...”
Bentley Systems' business model features high customer retention with a subscription model yielding 90% recurring revenues.
Retention rate (Virtuosity): 80% (Q2 2023) — “our Virtuosity renewal rates have at about 80%”
Net revenue retention: 109% (FY2023) — “Recurring revenues dollar-based net retention rate … ”
Retention rate: 98% (FY2023) — “Account retention rate … ”
Retention rate: 97% (Q3 2023) — “Account retention rate 97 % 99 % ... Our account retention rate as of September 30, 2023 was negatively impacted due to our decision to exit the Russian market by approximately 1%.”
Retention rate (Virtuosity): 80% (Q2 2023) — “our Virtuosity renewal rates have at about 80%”
Net revenue retention: 110% (FY2022) — “Recurring revenues dollar-based net retention rate … ”
Retention rate: 98% (FY2022) — “Account retention rate … ”
Net revenue retention: 110% (Q3 2022) — “Recurring revenues dollar-based net retention rate 110 % 106 % ... the recurring revenues for the current period, including any growth or reductions from existing accounts...”
Retention rate: 99% (Q3 2022) — “Account retention rate 99 % 98 % ... Our account retention rate for any given twelve-month period is calculated...”
Net revenue retention: 108% (12M ended Mar 31, 2022) — “Recurring revenues dollar-based net retention rate 108 %”
Retention rate: 98% (FY2021) — “Account retention rate 98 %”
Net revenue retention: 109% (FY2021) — “Recurring revenues dollar-based net retention rate 109 %”
Net revenue retention: 106% (Q2 FY2021) — “Recurring revenues dollar-based net retention rate 106 % 110 %”
Net revenue retention: 107% (Q1 2021) — “recurring revenue retention rate of 107%”
Net revenue retention: 108% (LTM Q4 2020) — “Last twelve-month recurring revenues dollar-based net retention rate calculated under Topic 605 was 108%, the same as for the same period last year”
Retention rate: 98% (FY2020) — “Account retention rate (Topic 606) 98 %”
Net revenue retention: 107% (FY2020) — “Recurring revenues dollar-based net retention rate (Topic 606) 107 %”
Retention rate: 98% (Q3 2020) — “98% account retention rate”
Net revenue retention: 110% (Q3 2020) — “net recurring revenue retention rate of 110%”
Retention rate: 98% (LTM June 30, 2020) — “Account retention rate... 98%”
Net revenue retention: 110% (LTM June 30, 2020) — “Recurring revenues dollar-based net retention rate... 110%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.