Intermedia
In their words
“For the twelve months ended December 31, 2022, the average monthly NPS for our onboarding and technical support was 83. We use our NPS results to anticipate and provide more attention to customers who may be in the Detractor category and, for those in…”
“Our UCaaS Partner Dollar-Based Net Expansion Rate was 130% as of December 31, 2022.”
“Power-certified six years in a row and with an average monthly Net Promoter Score (NPS) of 83 for the year ended December 31, 2021, and HostPilot ® , a comprehensive and intuitive management interface, which allows our partners and end customers to…”
Disclosed NPS over time
Every Net Promoter Score Intermedia has published, by date.
NPS disclosures (8)
For the twelve months ended December 31, 2022, the average monthly NPS for our onboarding and technical support was 83. We use our NPS results to anticipate and provide more attention to customers who may be in the Detractor category and, for those in…
Power-certified six years in a row and with an average monthly Net Promoter Score (NPS) of 83 for the year ended December 31, 2021, and HostPilot ® , a comprehensive and intuitive management interface, which allows our partners and end customers to…
For the ten months ended October 31, 2021, the average monthly NPS for our onboarding and technical support was 83, which is an outstanding score in our industry.
Power-certified five years in a row and with an average monthly Net Promoter Score (NPS) of 84 for the eight months ended August 31, 2021, and HostPilot ® , a comprehensive and intuitive management interface, which allows our partners and end customers…
Power-certified five years in a row and with an average monthly Net Promoter Score (NPS) of 84 for the eight months ended August 31, 2021, and HostPilot ® , a comprehensive and intuitive management interface, which allows our partners and end customers…
Power-certified five years in a row and with an average monthly Net Promoter Score (NPS) of 83 for the twelve months ended December 31, 2020, and HostPilot ® , a comprehensive and intuitive management interface, which allows our partners and end…
For the twelve months ended December 31, 2020, the average monthly NPS for our onboarding and technical support was 83, which is an outstanding score in our industry.
For the twelve months ended December 31, 2020, the average monthly NPS for our onboarding and technical support was 83, which is an outstanding score in our industry.
Retention disclosures (11)
Intermedia's unified UC and CC platform in Microsoft Teams improves customer retention.
Net revenue retention (Total): 110% (Dec 31, 2022) — “Total Dollar-Based Net Expansion Rate was 110% as of December 31, 2022.”
Net revenue retention (UCaaS Partner): 130% (Dec 31, 2022) — “Our UCaaS Partner Dollar-Based Net Expansion Rate was 130% as of December 31, 2022.”
Net revenue retention (UCaaS Partner CORE): 157% (FY2021 (Dec 31, 2021)) — “Our UCaaS Partner Dollar-Based Net Expansion Rate for CORE partners was 157% as of December 31, 2021.”
Net revenue retention (UCaaS Partner): 132% (FY2021 (Dec 31, 2021)) — “Our UCaaS Partner Dollar-Based Net Expansion Rate was 132% as of December 31, 2021.”
Net revenue retention (UCaaS Partner CORE): 160% (Q3 2021 (Sept 30, 2021)) — “Our UCaaS Partner Dollar-Based Net Expansion Rate for CORE partners was 160% as of September 30, 2021.”
Net revenue retention (UCaaS Partner): 133% (Q3 2021 (Sept 30, 2021)) — “Our UCaaS Partner Dollar-Based Net Expansion Rate was 133% as of September 30, 2021.”
Net revenue retention (UCaaS Partner CORE): 158% (Q2 2021 (June 30, 2021)) — “Our UCaaS Partner Dollar-Based Net Expansion Rate for CORE partners was 158% as of June 30, 2021.”
Net revenue retention (UCaaS Partner): 130% (Q2 2021 (June 30, 2021)) — “Our UCaaS Partner Dollar-Based Net Expansion Rate was 130% as of June 30, 2021.”
Net revenue retention (UCaaS partners overall): 123% (December 31, 2020) — “Our UCaaS Partner Dollar-Based Net Expansion Rate was 123% for the year ended December 31, 2020”
Churn: 1.2% (December 31, 2020) — “For the twelve months ended December 31, 2019 and December 31, 2020, our average monthly churn rate (based on monthly revenue lost from established end customers that cancelled at least one of their subscriptions for our solutions during the applicable month) was 1.3% and 1.2%, respectively”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.