Kingsoft Cloud Holdings Ltd
kingsoft.com ↗In their words
“Our dollar retention rate for the public cloud clients for last year was around 114%”
“The net dollar retention rate of our premium customers in 2020 was 147%”
“Net revenue retention (Public Cloud Service Premium Customers): 114% (FY2021) — “net dollar retention rate of Public Cloud Service Premium Customers in 2021, being 114%, was well above 100%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Net revenue retention (Public Cloud Service Premium Customers): 114% (FY2021) — “net dollar retention rate of Public Cloud Service Premium Customers in 2021, being 114%, was well above 100%”
Retention rate (Public Cloud Premium Customers): 80% (Six months ended June 30, 2022) — “retention rates of our Public Cloud Premium Customers...are 87% in 2020, 87% in 2021 and 80% in the six months ended June 30, 2022”
Net revenue retention (Public Cloud Service Premium Customers): 85.4% (Nine months ended September 30, 2022) — “Net dollar retention rate of Public Cloud Service Premium Customers (1) 113.8 % ... 85.4 %”
Net revenue retention (public cloud clients): 114% (FY2021) — “our dollar retention rate for the public cloud clients for last year was around 114%”
Net revenue retention (Public Cloud Service Premium Customers): 114% (FY2021) — “net dollar retention rate of Public Cloud Service Premium Customers was 155%, 146% and 114%, respectively in 2019, 2020 and 2021”
Net revenue retention (Public Cloud Service Premium Customers): 146% (FY2020) — “net dollar retention rate of Public Cloud Service Premium Customers was 161%, 155% and 146%, respectively”
Net revenue retention (premium customers): 147% (FY2020) — “The net dollar retention rate of our premium customers in 2020 was 147%”
Net revenue retention (Public Cloud Service Premium Customers): 152% (H1 2020) — “net dollar retention rate of Public Cloud Service Premium Customers was 161%, 155% and 152%, respectively”
Net revenue retention (Public Cloud Service Premium Customers): 155% (FY 2019) — “In 2018 and 2019, our net dollar retention rate of Public Cloud Service Premium Customers was 161% and 155%, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.