Rackspace
rackspace.com ↗In their words
“Culture Driving Tangible Financial Results 2010-2015 Revenue CAGR 21% Single-Tenant Installed Base Growth1 Positive Net Promoter Score2 55 Leading Global Multi-Cloud Solutions Provider in Industry with Robust Secular Tailwinds 1 Great Workplace…”
“During 2010, our monthly average churn rate was 1.0%, which was unchanged from 2009.”
“Three months ended June 30, 2010 we experienced a monthly average churn rate of 0.9%”
NPS disclosures (17)
Rackspace CEO appointment highlights the company's industry-leading Net Promoter Scores as a unique cultural asset.
Culture Driving Tangible Financial Results 2010-2015 Revenue CAGR 21% Single-Tenant Installed Base Growth1 Positive Net Promoter Score2 55 Leading Global Multi-Cloud Solutions Provider in Industry with Robust Secular Tailwinds 1 Great Workplace…
Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld. EVA ® is a registered trademark of Stern Stewart & Co. and EVA Dimensions.
Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld. EVA ® is a registered trademark of Stern Stewart & Co. and EVA Dimensions.
Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld. EVA ® is a registered trademark of Stern Stewart & Co. and EVA Dimensions.
As a measure of customer loyalty, we make extensive use of the Net Promoter Score (NPS), developed by Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. to track the likelihood that customers will refer us to friends or colleagues.
As a measure of customer loyalty, we make extensive use of the Net Promoter Score (NPS), developed by Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. to track the likelihood that customers will refer us to friends or colleagues.
As a measure of customer loyalty, we make extensive use of the Net Promoter Score ® (NPS), developed by Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. to track the likelihood that customers will refer us to friends or colleagues.
As a measure of customer loyalty, we use the Net Promoter Score ® (NPS), developed by Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. to track the likelihood that customers will refer us to friends or colleagues.
…for each of the named executive officers included the following metrics in 2009: Executive Metric Achievement Range Lanham Napier Net Promoter Score Defection Churn New Customer Growth Installed Base Growth Return on Capital 80% to 113% Bruce R.
As a measure of customer satisfaction, we use the Net Promoter Score ® (NPS), developed by Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. to track the likelihood that customers will refer us to friends or colleagues.
As a measure of customer satisfaction, we use the Net Promoter Score (NPS ® ), developed by Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. to track the likelihood that customers will refer us to friends or colleagues.
Beyond additional services added and referrals, we also measure customer loyalty using a proprietary metric, the Net Promoter Score, developed by Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. Ÿ We are a hosting specialist providing…
Beyond additional services added and referrals, we also measure customer loyalty using a proprietary metric, the Net Promoter Score, developed by Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. Ÿ We are a hosting specialist providing…
Beyond additional services added and referrals, we also measure customer loyalty using a proprietary metric, the Net Promoter Score, developed by Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. Ÿ We are a hosting specialist providing…
Beyond additional services added and referrals, we also measure customer loyalty using a proprietary metric, the Net Promoter Score, developed by Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. Ÿ We are a hosting specialist providing…
Beyond additional services added and referrals, we also measure customer loyalty using a proprietary metric, the Net Promoter Score, developed by Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. Ÿ We are a hosting specialist providing…
Retention disclosures (15)
Churn: 0.6% (FY2014) — “During 2014, our monthly average churn rate was 0.6%, compared to 0.8% in 2013.”
Churn: 0.8% (FY2012) — “During 2012, our monthly average churn rate was 0.8%, compared to 0.9% in 2011.”
Churn: 0.9% (2011) — “During 2011, our monthly average churn rate was 0.9%, compared to 1.0% in 2010.”
Churn: 1% (FY2010) — “During 2010, our monthly average churn rate was 1.0%, which was unchanged from 2009.”
Churn: 0.9% (Q2 2010 (monthly average)) — “three months ended June 30, 2010 we experienced a monthly average churn rate of 0.9%”
Churn: 0.8% (Q4 2009, monthly) — “In the fourth quarter of 2009, our churn rate was 0.8% and installed base growth was 0.4%”
Churn: 1% (FY2009, monthly average) — “during 2009, we experienced a monthly average churn rate of 1.0%, which slightly decreased from 1.2% for 2008”
Churn: 1.1% (Q3 2009, monthly) — “monthly average churn rate of 1.0%, which slightly increased to 1.1% for the three months ended September 30, 2009”
Churn: 1% (Q2 2009, monthly) — “monthly average churn rate of 1.1%, which slightly decreased to 1.0% for the three months ended June 30, 2009”
Churn (Hybrid Hosting): 0.8% — “Defection churn rate 0.80%”
Churn (Rackspace Consolidated): 1.3% — “Defection churn rate 1.30%”
Churn (Managed hosting): 0.9% (monthly average) — “Churn (monthly average) -0.9%”
Churn: 1.2% (FY2008) — “During 2008, we experienced a monthly average churn rate of 1.2%, which slightly increased from 0.9% for 2007.”
Net revenue retention: 102.7% (Q3 2008) — “Growth in Installed Base (monthly average) 1.8% [calculated as net upgrades 2.7% minus churn 1.0% from comparative period]”
Churn: 1.2% (Q3 2008) — “During the quarter we experienced a monthly average churn rate of 1.2%, which slightly increased from 0.9% for the comparative three months in 2007.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.