Cloopen Group Holding Ltd
cloopen.com ↗In their words
“Dollar-based net customer retention rate of 90.3%, 84.9% and 83.7%, respectively, for cloud-based CC solutions”
“Dollar-based net customer retention rate of 73.1%, 59.5% and 56.0% for our CPaaS solutions, respectively”
“Net revenue retention (active customers, all recurring solutions): 79.6% (FY2025) — “dollar-based net customer retention rate for active customers was 89.0%, 77.4% and 79.6%, respectively”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (28)
Net revenue retention (cloud-based CC solutions): 83.7% (FY2025) — “dollar-based net customer retention rate of 90.3%, 84.9% and 83.7%, respectively, for cloud-based CC solutions”
Net revenue retention (CPaaS solutions): 56% (FY2025) — “dollar-based net customer retention rate of 73.1%, 59.5% and 56.0% for our CPaaS solutions, respectively”
Net revenue retention (active customers, all recurring solutions): 79.6% (FY2025) — “dollar-based net customer retention rate for active customers was 89.0%, 77.4% and 79.6%, respectively”
Net revenue retention (all recurring solutions): 76.7% (FY2025) — “dollar-based net customer retention rate in relation to solutions that we offer on a recurring basis was 85.8%, 74.6% and 76.7%, respectively”
Net revenue retention (Cloud-based CC solutions): 84.9% (2024) — “we achieved a dollar-based net customer retention rate of 90.9%, 90.3% and 84.9%, respectively, for cloud-based CC solutions”
Net revenue retention (CPaaS solutions): 59.5% (2024) — “we achieved a dollar-based net customer retention rate of 42.6%, 73.1% and 59.5% for our CPaaS solutions, respectively”
Net revenue retention (Recurring basis solutions): 74.6% (2024) — “the dollar-based net customer retention rate in relation to solutions that we offer on a recurring basis was 61.7%, 85.8% and 74.6% respectively”
Net revenue retention (Cloud-based CC solutions): 90.3% (2023) — “we achieved a dollar-based net customer retention rate of 100.1%, 90.9% and 90.3%, respectively, for cloud-based CC solutions”
Net revenue retention (CPaaS solutions): 73.1% (2023) — “we achieved a dollar-based net customer retention rate of 85.3%, 42.6% and 73.1% for our CPaaS solutions, respectively”
Net revenue retention (Recurring basis solutions): 85.8% (2023) — “the dollar-based net customer retention rate in relation to solutions that we offer on a recurring basis was 90.2%, 61.7% and 85.8%, respectively”
Net revenue retention (cloud-based CC solutions): 90.9% (FY2022) — “dollar-based net customer retention rate of 80.8%, 100.1% and 90.9%, respectively, for cloud-based CC solutions”
Net revenue retention (CPaaS solutions): 42.6% (FY2022) — “dollar-based net customer retention rate of 82.2%, 85.3% and 42.6% for our CPaaS solutions, respectively”
Net revenue retention (active customers): 64.5% (FY2022) — “dollar-based net customer retention rate for active customers was 92.1%, 94.2% and 64.5%, respectively.”
Net revenue retention (recurring basis solutions): 61.7% (FY2022) — “dollar-based net customer retention rate in relation to solutions that we offer on a recurring basis was 87.3%, 90.2% and 61.7%, respectively”
Net revenue retention (cloud-based CC solutions): 100.1% (FY2021) — “dollar-based net customer retention rate of 85.5%, 80.8% and 100.1% for cloud-based CC solutions in 2019, 2020 and 2021”
Net revenue retention (CPaaS solutions): 85.3% (FY2021) — “dollar-based net customer retention rate of 82.3%, 82.2% and 85.3% for our CPaaS solutions in 2019, 2020 and 2021”
Net revenue retention (recurring basis solutions): 90.2% (FY2021) — “dollar-based net customer retention rate in relation to solutions that we offer on a recurring basis was 89.2%, 87.3% and 90.2% in 2019, 2020 and 2021”
Cloopen's 2020 annual report reveals its dollar-based net customer retention rate for recurring solutions fell.
Net revenue retention: 95.9% (Q3 2021) — “Dollar-based net customer retention rate was 95.9% for third quarter of 2021”
Cloopen Group reports dollar-based net customer retention rate of 109.6% for Q2 2021.
Net revenue retention: 109% (Q2 2021) — “dollar-based net customer retention rate was 109.0% for the three months ended June 30, 2021”
Net revenue retention: 111.6% (Q1 2021) — “dollar-based net customer retention rate was 111.6% for the three months ended March 31, 2021”
Net revenue retention (cloud-based CC solutions (recurring basis)): 86.2% (FY2020) — “In 2018, 2019 and 2020, we achieved a dollar-based net customer retention rate of 147.1%, 99.8% and 86.2%, respectively, for cloud-based CC solutions.”
Net revenue retention (CPaaS solutions): 83.6% (FY2020) — “In 2018, 2019 and 2020, we achieved a dollar-based net customer retention rate of 131.2%, 103.5% and 83.6% for our CPaaS solutions, respectively.”
Net revenue retention (active customers): 90.5% (FY2020) — “In 2020, our dollar-based net customer retention rate for active customers was 90.5%.”
Net revenue retention (CPaaS and cloud-based CC solutions (recurring basis)): 86.8% (FY2020) — “In 2018, 2019 and 2020, the dollar-based net customer retention rate in relation to solutions that we offer on a recurring basis was 135.7%, 102.7% and 86.8%, respectively.”
Net revenue retention (recurring basis solutions): 102.7% (FY2019) — “In 2019...the dollar-based net customer retention rate...was 102.7%”
Net revenue retention (recurring basis solutions): 94.7% (9M2020) — “the dollar-based net customer retention rate...was 135.7%, 102.7% and 94.7%, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.