Rackspace Technology, Inc.
rackspace.com ↗In their words
“Our NPS are pretty high, even in the -- even in and as we continue to grow our bookings and deliver.”
“It is evidence in our net promoter scores and our renewal rates. We serve our customers across the entire multi-cloud lifecycle, providing end-to-end solutions.”
“This has resulted in compelling metrics for us, including an average NPS of 50 for the three-month period ended December 31, 2020, indicative of the quality of our customer experience.”
Disclosed NPS over time
Every Net Promoter Score Rackspace Technology, Inc. has published, by date.
NPS disclosures (7)
Our NPS are pretty high, even in the -- even in and as we continue to grow our bookings and deliver.
Process + Tools Solution automation Self-healing deployed to customers Open Innovation Innovating with our partner ecosystem 38 NPS Consistently above benchmarks $1B+ Invested 8 Years of unique IP TECH PARTNER ECOSYSTEM Rackspace has many strengths …..
This has resulted in compelling metrics for us, including an average NPS of 50 for the three-month period ended December 31, 2020, indicative of the quality of our customer experience.
It is evidence in our net promoter scores and our renewal rates. We serve our customers across the entire multi-cloud lifecycle, providing end-to-end solutions.
This has resulted in compelling metrics for us, including an average Net Promoter Score (“NPS”) of 44 for the three month period ended May 31, 2020, indicative of the quality of our customer experience.
This has resulted in compelling metrics for us, including an average Net Promoter Score (“NPS”) of 44 for the three month period ended May 31, 2020, indicative of the quality of our customer experience.
This has resulted in compelling metrics for us, including an average Net Promoter Score (“NPS”) of 44 for the three month period ended May 31, 2020, indicative of the quality of our customer experience.
Retention disclosures (5)
Net revenue retention: 100% (Q4 2020) — “Quarterly Net Revenue Retention Rate 98 % 100 %”
Net revenue retention (Core): 101% (Q4 2020) — “Core Quarterly Net Revenue Retention Rate 98 % 101 %”
Net revenue retention: 100% (Q3 2020) — “Quarterly Net Revenue Retention Rate was 99% and 100% for the three-month periods ended September 30, 2019 and 2020, respectively”
Net revenue retention: 99% (Q2 2020) — “Core Quarterly Net Revenue Retention Rate was 98% and 99% for the three-month periods ended June 30, 2019 and 2020, respectively”
Net revenue retention: 98% (Q1 2020) — “Quarterly Net Revenue Retention Rate … ”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.