Datto Holding Corp.
In their words
“Retention 89% Dollar-based Gross Retention (as of September 30, 2021)”
“Our dollar-based net retention rate was 111% and 119%, respectively. See "Management's Discussion and Analysis”
“Our dollar-based net retention rate was 119% and 115%, respectively”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Net revenue retention: 116% (FY2021 (Dec 31, 2021)) — “As of December 31, 2021 and 2020, our dollar-based net retention rate was 116% and 111%, respectively”
Gross revenue retention: 89% (FY2021 (Dec 31, 2021)) — “Our dollar-based gross retention rate as of December … and 2019, was approximately 89%, 88% and 88%, respectively”
Net revenue retention: 110% (LTM as of 11/30/2021) — “Most recently available LTM NRR as of 11/30/21”
Gross revenue retention (MSP): 89% (September 30, 2021) — “Retention 89% Dollar-based Gross Retention (as of September 30, 2021)”
Net revenue retention: 111% (December 31, 2020) — “our dollar-based net retention rate was 111% and 119%, respectively. See "Management's Discussion and Analysis”
Gross revenue retention: 88% (December 31, 2020) — “Our dollar-based gross retention rate as of both December 31, 2020 and 2019, was approximately 88%.”
Net revenue retention: 115% (June 30, 2020) — “our dollar-based net retention rate was 119% and 115%, respectively”
Gross revenue retention: 84% (June 30, 2020) — “Our dollar-based gross retention rate as of December 31, 2019 and June 30, 2020, respectively, was approximately 88% and 84%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.