Globix Corp
In their words
“During the nine-months ended June 30, 2005 (excluding the affect of the Neon acquisition) our monthly positive change in contract rate (negative churn) averaged 0.78%”
“In the Globix segments, our monthly churn rate was flat during the three month period ended June 30, 2005 compared to a monthly average negative churn rate of 0.3% in the fiscal year ended September 30, 2004.”
“During the year ended September 30, 2004 our monthly positive change in contract rate (negative churn) averaged 0.3% compared to a monthly average churn rate of 1.7% for the fiscal year ended September 30, 2003.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Churn: 0.78% (9 months ended June 30, 2005, monthly) — “During the nine-months ended June 30, 2005 (excluding the affect of the Neon acquisition) our monthly positive change in contract rate (negative churn) averaged 0.78%”
Churn (Globix): 0% (Q3 2005, monthly) — “In the Globix segments, our monthly churn rate was flat during the three month period ended June 30, 2005 compared to a monthly average negative churn rate of 0.3% in the fiscal year ended September 30, 2004.”
Churn: 0.3% (FY2004) — “During the year ended September 30, 2004 our monthly positive change in contract rate (negative churn) averaged 0.3% compared to a monthly average churn rate of 1.7% for the fiscal year ended September 30, 2003.”
Churn: 0.3% (FY2004) — “In 2004 our monthly positive change in contract rate (negative churn) averaged 0.3% during the fiscal year ended September 30, 2004 compared to a monthly average churn rate of 1.7% in the fiscal year ended September 30, 2003.”
Churn: 0.6% (6M 2004) — “During the six-month period ended March 31, 2004 our monthly positive change in contract (negative churn) averaged 0.6% compared to a monthly averaged churn rate of 2.2% for the same period in 2003.”
Churn: 1.3% (Q1 2004) — “During the quarter ended March 31, 2004 our monthly churn rate contribution averaged 1.3% compared to a monthly averaged churn rate of 2.2% for the quarter ended March 31, 2003.”
Churn (excluding Aptegrity): 0.2% (Q1 2004) — “During the quarter ended December 31, 2003 our monthly churn rate excluding the Aptegrity contribution averaged 0.2%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.