NetApp, Inc.
netapp.com ↗In their words
“Public Cloud DBNRR declined to 107%.”
“Our dollar-based net revenue retention rate decreased to 120% but is still within healthy industry norms.”
“Dollar-based net revenue retention rate remained healthy at 140%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Net revenue retention (Public Cloud): 107% (Q1 2024) — “Public Cloud DBNRR declined to 107%.”
Net revenue retention (Public Cloud): 114% (Q4 2023) — “Public Cloud revenue for Q4 was $151 million and DBNRR was 114%.”
Net revenue retention (Public Cloud): 120% (Q3 2023) — “Our dollar-based net revenue retention rate decreased to 120% but is still within healthy industry norms.”
Net revenue retention (Public Cloud): 140% (Q2 2023) — “dollar-based net revenue retention rate remained healthy at 140%.”
Net revenue retention (Public Cloud): 151% (Q1 2023) — “dollar-based net revenue retention rate of 151% remains healthy.”
Net revenue retention (Public Cloud): 159% (Q4 2022) — “Q4 dollar-based net revenue retention rate remains strong at 159%.”
Net revenue retention (Public Cloud): 169% (Q3 2022) — “Public Cloud dollar-based net revenue retention rate remains healthy at 169%.”
Net revenue retention (Public Cloud): 179% (Q2 2022) — “Public Cloud dollar-based net revenue retention rate remains healthy at 179%.”
Net revenue retention (Public Cloud): 192% (Q1 2022) — “public cloud dollar-based net retention rate remains healthy at 192%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.