Akamai Technologies, Inc.
akamai.com ↗In their words
“On the enterprise side, we're not seeing any churn so far. We haven't seen any customers that have left”
“Lost annual revenue from churned accounts in Q1 amounted to less than one half of 1% of total annual revenue”
“Our churn rate in the quarter stayed below 1% of annualized revenue”
NPS disclosures (2)
Leighton l Oversaw enhancements to the efficiency, reliability and security of our network l Improved our net promoter - customer satisfaction - score l Drove better performance of our solutions outside the United States l Advanced carrier solutions…
Each executive’s goals included improving Akamai’s annual net promoter score. Achievement against MBOs for each executive other than the CEO is determined by the CEO.
Retention disclosures (3)
Churn (enterprise): 0% (Q1 2024) — “On the enterprise side, we're not seeing any churn so far. We haven't seen any customers that have left”
Churn: 0.5% (Q1 2022) — “Lost annual revenue from churned accounts in Q1 amounted to less than one half of 1% of total annual revenue”
Churn: 1% (Q2 2020) — “our churn rate in the quarter stayed below 1% of annualized revenue”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.