Switch, Inc.
In their words
“Revenue churn rate 0.2% during the three months ended June 30, 2021”
“Our revenue churn rate was 0.5% during the six months ended June 30, 2019”
“Our revenue churn rate was 0.2% during the three months ended June 30, 2019”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (18)
Churn: 0.6% (FY2021) — “Our average annual churn rate was 0.7% over the three years ended December 31, 2021 and 0.6% for the year ended December 31, 2021.”
Churn: 0.4% (H1 2021) — “Revenue churn rate 0.4% during the six months ended June 30, 2021”
Churn: 0.2% (Q2 2021) — “Revenue churn rate 0.2% during the three months ended June 30, 2021”
Churn: 0.1% (Q1 2021) — “revenue churn rate...was 0.1% and 0.4% during the three months ended March 31, 2021 and 2020”
Churn: 0.9% (FY2020) — “our average annual churn rate was 0.6% over the three years ended December 31, 2020 and 0.9% for the year ended December 31, 2020”
Churn: 0.6% (FY2019) — “Our average annual churn rate was 0.6% over the three years ended December 31, 2019 and 0.6% for the year ended December 31, 2019”
Churn: 0.5% (H1 2019) — “Our revenue churn rate was 0.5% during the six months ended June 30, 2019”
Churn: 0.2% (Q2 2019) — “Our revenue churn rate was 0.2% during the three months ended June 30, 2019”
Churn: 0.1% (Q1 2019) — “Revenue churn rate...was 0.1% during each of the three months ended March 31, 2019 and 2018”
Churn (data center services (recurring revenue)): 0.7% (FY2016-FY2018 average) — “Our average annual churn rate was 0.7% over the three years ended December 31, 2018 and 0.5% for the year ended December 31, 2018”
Churn (data center services (recurring revenue)): 0.5% (FY2018) — “Our revenue churn rate, which we define as the reduction in recurring revenue attributable to customer terminations or non-renewal of expired contracts, divided by revenue at the beginning of the period, was 0.5% and 0.6% during the years ended December 31, 2018 and 2017”
Switch, Inc.'s CardSavr increases card usage rates and customer loyalty numbers upon activation.
Churn: 0.4% (YTD 2018) — “Our revenue churn rate...was 0.4% and 0.5% for the nine months ended September 30, 2018 and 2017”
Churn: 0.3% (Q3 2018) — “Our revenue churn rate...was 0.3% for each of the three months ended September 30, 2018 and 2017”
Churn: 0.1% (Q1 2018) — “Our revenue churn rate, which we define as the reduction in recurring revenue attributable to customer terminations or non-renewal of expired contracts, divided by revenue at the beginning of the period, was 0.1% during each of the three months ended March 31, 2018”
Churn: 0.6% (FY2017) — “Our revenue churn rate was 0.6% and 1.1% during the years ended December 31, 2017 and 2016”
Churn (revenue): 0.3% (Q3 2017) — “Our revenue churn rate, which we define as the reduction in recurring revenue attributed to customer terminations or non-renewal of expired contracts, divided by revenue at the beginning of the period, was 0.3% during the three months ended September 30, 2017, compared to 0.2% during the three months ended September 30, 2016.”
Churn: 1.4% (FY2014-FY2016) — “Our average annual churn rate over the three years ended December 31, 2016 was 1.4%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.