Telx Group, Inc.
telx.com ↗In their words
“Average monthly churn as a percentage of monthly recurring revenue 0.7 % 0.6 % 0.8 %”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Churn: 0.4% (Q1 2011, monthly) — “low average monthly churn of 0.6%, 0.7% and 0.4%, respectively, during 2009, 2010 and the three months ended March 31, 2011”
Churn: 0.7% (year ended December 31, 2010) — “Average monthly churn as a percentage of monthly recurring revenue … ”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.