Internap Network Services Corp
In their words
“Our churn in the first quarter was less than 1%. Our churn in the second quarter was 1.4% and our churn this quarter was less than 1%. Actually, .9% to be exact.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (1)
Churn: 0.9% (Q3 2006) — “Our churn in the first quarter was less than 1%. Our churn in the second quarter was 1.4% and our churn this quarter was less than 1%. Actually, .9% to be exact.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.