Verticals / Business services / Consulting & professional services
Consulting & professional services
195
Companies
with a public disclosure
82
Gave a number
a disclosed NPS
72
Median latest NPS
last 3 years
61
Silent
known companies, nothing published
Lighthouse companies
Navan, Inc.
Consulting & professional services · navan.com
44NPS · 2026
20252026
NRR 107% · 2026
“Navan reported a record Net Promoter Score of 47 and net revenue retention of 107% as it achieves profitability.”
Latest: gurufocus.com
CC
Crawford & Company
Consulting & professional services · crawco.com
47NPS · 2023
20202023
Retention 98% · 2018
“Ian¹ ~85% Reduction in time to onboard and deploy adjusters (1) Impact expected to be recognized in Q4 2022 Net Promoter Score NPS remains at a healthy level of 47 Active…”
Latest: SEC 8-K filing
Wolters Kluwer
Consulting & professional services · wolterskluwer.com
83NPS · 2026
20192026
“This was demonstrated by the Net Promoter Score of 83 for enterprise services, a world class score according to CRMI.”
Latest: wolterskluwer.com
Franklin Covey Company
Consulting & professional services · franklincovey.com
78NPS · 2024
20162024
NRR 90% · 2024Retention 85% · 2024
“Three months post launch, leading at the Speed of Trust has earned a Net Promoter Score of a remarkable 78, representing a 34% increase compared to our previous world ren…”
Latest: Earnings call, Q2 2024
HouseMaster
Consulting & professional services · housemaster.com
92NPS · 2021
20192021
“HouseMaster holds a Net Promoter Score of 92 across its 325+ franchise areas in North America.”
Latest: einnews.com
Verisk
Consulting & professional services · verisk.com
52NPS · 2026
20202026
“For 2024 our NPS score was 52, a two-point improvement from the prior year”
Latest: s29.q4cdn.com
GI
Gartner, Inc.
Consulting & professional services · gartner.com
75NPS · 2025
20202025
NRR 97% · 2026GRR 99% · 2012Retention 85% · 2026
“Attendees gave the conference a very strong Net Promoter Score of 75. About 1/3 of the nearly 600 sessions on site covered the topic of AI.”
Latest: Earnings call, Q3 2025
NRC Health
Consulting & professional services · nrchealth.com
68NPS · 2026
20242026
“That trust is further reflected in our customer relationships with a Net Promoter Score of 68, driven by our differentiated customer success model.”
Latest: Earnings call, Q4 2025
Applause
Consulting & professional services · applause.com
67NPS · 2024
20202024
“Applause achieved a Net Promoter Score of 67, maintaining an impressive streak of fourteen consecutive quarters with NPS scores.”
Latest: businesswire.com
PI
PSAV, Inc.
Consulting & professional services · psav.fr
70NPS · 2016
20162016
“As a result of our 97 Table of Contents strong customer service provided by our on-site staff, we have a +70 Net Promoter Score for the twelve months ended June 30, 2016,…”
Latest: SEC S-1 IPO prospectus
Huron Consulting Group Inc.
Consulting & professional services · huronconsultinggroup.com
72NPS · 2025
Retention 99% · 2024
Latest: SEC 8-K filing
More companies
Number of entries in brackets.
Forrester75Genpact LTD32First Advantage28Thomson Reuters24Accretive Health, Inc.13CI&T Inc13Willis Towers Watson Public Limited Company13LiveVox12Diligent Board Member Services, Inc.11ValueLabs10Transcend Services Inc8CGI Group, Inc.6Quantzig6Accenture5Clarity Benefit Solutions4Coface4Convio, Inc.4Probusiness Services Inc4VirTra, Inc.4Bain & Company3Corporate Visions3Deloitte3PwC3Sitowise3TekStream3UL Solutions Inc.3Arcadis2CDP Holdings, Ltd2CEO Coaching International2CLPS Inc2Canopy Partners2Capgemini2Chief Outsiders2Cokeva2Functionary2Future Proof2Hewitt Associates Inc2Intercept Group Inc2LDM Global2LexisNexis Risk Solutions2McKinsey2Nigel Wright2PK2SOI Holdings, Inc.2SPS North America2Silverback Strategies2SysGroup2TMF Group2West Monroe2eRelevance Corporation2tmgroup2313 Aviation, LLC1ACES Quality Management1ALC1APR1APR Actuarial Solutions1ASP1Accounting profession1Adstra Services1Advanced Technology Partners1Allen Voor Vart (firm)1AltaClaro1American Express Global Business Travel1Aperture1Aprio1Avalon1Avitus Group1Banjo & Matilda, Inc.1Bath consultancy1Bonfire1Brian Hansen Consulting1Butler Street1CCI Consulting1CLEAResult1CM Group1CNXC1CTSI1CWG1Calian1Centri Business Consulting1Chief Executive (unnamed company)1Coaching Accelerator1Collaborative Solutions1Compliance1Consulting Solutions1Cornerstone Advisors1Cornerstone Solutions1DSC Web Services1Delkos Research1Dion1DivergeIT1Dynamic Language1ESOP Partners1Ember Group Consulting1Emrill1FTI Consulting1Fidelis PPM1FinnCap1FlashPoint Leadership1Fulcrum Collective1GTL1Garmann Miller1Gema1Generational Consulting Group1Genioo1HdL Companies1Helix International Group Limited1HexaLeap Consulting1Householder Group1Huber Management1IDS Group, Inc.1IWI Consulting1Information Services Group, Inc.1Insight Sourcing1Insigniam1Institute of Canadian Agencies1Insurance Business America1Integrated Global Services (IGS)1Integrity Solutions1Janek1Jolt Consulting Group1Jones Myers1LDI Connect1Lemongrass Consulting1Loyalty1M3-Brigade Acquisition II Corp.1Malone Telegram (Boutique Firm)1Morningside Translations1NWN (Northwest Network)1Navigant International Inc1NeoSystems1New101Newland Associates1Nihon M&A Center1OCL1PEF Services1Peak Support1Pebble Group1Peco InspX1ProNexis1Quadbridge1Questline1RDA1REACT Group PLC1RKL eSolutions1RS&H Inc1RWS Group1Repeat Business Systems, Inc1RevSherpas LLC1Ryan, LLC1S&P Global Blitz1SHAPE1SHOOK Research1SPIE SA1SaaStr1Saepio Solutions Ltd1Saroca1SeamlessWeb Professional Solutions, LLC1Sedulo Group1Serendipit Consulting1SimplyBiz1SoftServe1Southall Associates1Startup Junkie1Stoic Management Group1SuccessDay1Summit Strategy1Superior Business Solutions1TDCX Foundation1Teneo1The Doty Group1The Hackett Group1TransConnect Services (TCS)1TrustServe1VALiNTRY Services1VelocityEHS1Venga Global1Whisman Giordano & Associates1Woolpert1Yas Business1ZAWYA (Team Building Company)1ZS1ventureLAB1
Silent
Companies we know of in consulting & professional services that have published nothing on NPS or retention.
AH
Fortune 500 #292
BA
Fortune 500 #349
KI
Fortune 500 #461
AG
Consulting Services
A
Consulting
A
Consulting Services
AA
Architecture Services
BD
Digital Consulting
B
Business Development Services
CI
Consulting Services
CC
Management Consulting
CN
Defense Contracting
C
Business Services
D
Business Consulting
DG
Consulting Services
DR
Research & Consulting
D
Consulting Services
E
ESG Consulting
E
Sustainability Consulting
ED
Environmental Data Services
E
Business Services
ES
Sales Automation Software
EI
Engineering Consulting
F
Management Consulting
G
Research & Consulting
GP
Management Consulting
GD
Management Consulting
GI
IT Consulting
I
Business Consulting
I
Events & Consulting
I
Testing & Inspection Services
K
Management Consulting
K
Consulting & Analytics
L
Management Consulting
L
Research & Analytics
LT
IT Consulting Services
LR
Quality Assurance & Compliance
MH
Clinical Research Services
MC
Management Consulting
MG
Testing & Inspection
P
Consulting Services
R
Classification & Testing Services
RB
Benefits Consulting
S
Testing & Inspection Services
S
Consulting Services
Architecture Firm
SP
Climate & Sustainability Consulting
SH
Health & Safety Consulting
SA
Defense Consulting Services
SP
Management Consulting
TT
Business Consulting
TC
Environmental Consulting
TI
Inspection & Testing Services
TS
Safety Consulting
TM
Consulting Services
TI
Logistics Consulting
V
Visa Processing Services
V
Executive Peer Advisory
W
Professional Services
B
Corporate Wellness Platform
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.