Applause
applause.com ↗In their words
“Applause achieved a Net Promoter Score of 67, maintaining an impressive streak of fourteen consecutive quarters with NPS scores.”
“Applause closed 2022 with an NPS of 60, marking its tenth consecutive quarter with scores above 50.”
“Applause exited the year with an NPS of 61.7, double the average for B2B software and SaaS brands.”
Disclosed NPS over time
Every Net Promoter Score Applause has published, by date.
NPS disclosures (6)
Applause achieved a Net Promoter Score of 67, maintaining an impressive streak of fourteen consecutive quarters with NPS scores.
Applause closed 2022 with an NPS of 60, marking its tenth consecutive quarter with scores above 50.
Applause exited the year with an NPS of 61.7, double the average for B2B software and SaaS brands.
Applause achieves a Net Promoter Score of 61.7, which is double the average for B2B software and SaaS brands.
Applause reported a Net Promoter Score of 62 on an employee satisfaction survey (ESAT).
Applause earned a net promoter score of 49.9 in a customer satisfaction survey, showcasing reasons customers love the platform.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.